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For Companies At a Glance
- Tasks: Build and manage relationships with intermediaries to drive new mortgage business.
- Company: Join Enra, a company dedicated to teamwork and customer service.
- Benefits: Full-time role with opportunities for career growth in specialist finance.
- Why this job: Make an impact in the finance sector while developing your sales skills.
- Qualifications: Sales experience is a plus; strong communication and relationship-building skills are essential.
- Other info: Dynamic work environment focused on collaboration and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Telephone Business Development Manager – West One Loans
A telephone-based role focused on originating new lending opportunities through events and key distribution relationships. The role involves providing telephone and email-based sales support, liaising with brokers on new enquiries, handling inbound sales administration requests, and supporting the wider Networks strategy nationally.
Key Accountabilities
- Working collaboratively to follow up leads, register new brokers, and introduce distribution partners to West One’s mortgage offering.
- Supporting the Club & Network registration and completion targets.
- Arranging meetings with Club & Network brokers for Field-Based and Telephone-Based BDMs.
- Speaking to introducers and handling new business enquiries.
- Providing ad-hoc support to sales regions where volumes are high.
- Offering sales support to the Head of Internal Sales – including holiday cover, overflow management, and terms chasing when required.
- Ensuring all communications and activities are accurately logged and up to date in the CRM system.
- Producing timely and accurate terms from initial enquiries.
- Contacting potential new brokers to generate introductory business.
- Supporting the field sales team with diary management.
- Guiding intermediaries through the application process to ensure a positive experience.
- Sharing responsibility for identifying, generating, and managing relationships with intermediaries.
- Opening new opportunities and maintaining strong relationships over the medium term.
- Complying with West One Loans’ TCF and Responsible Lending policies.
- Maintaining strong knowledge of West One Loans’ mortgage criteria.
- Liaising with internal departments and external parties.
- Attending inter-departmental meetings.
Skills & Competencies
- Telesales experience preferred
- Good written and verbal communication skills
- Proficient with Microsoft Word and Excel
- Proactive and able to work on your own initiative
- Good problem-solving skills
- Able to work to deadlines
Knowledge & Qualifications
- Experience of mortgage lending / underwriting
- CeMap qualified would be advantageous but is not essential
- Some knowledge of FCA Regulation beneficial but not essential Experience in use of Word, Excel, Power Point and Outlook.
Personal Attributes
- Highly numerate
- Articulate
- Personable
- Diligent
- Calm and self-assured
- Exceptionally well organised
- Resilient and comfortable working to deadline and under pressure
- Accurate with a keen attention to detail
- Team Player
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Telephone Business Development Manager employer: West One Loans
Contact Detail:
West One Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Business Development Manager
✨Tip Number 1
Get to know the company inside out! Before you pick up the phone, do a bit of research on West One Loans. Understand their products and values so you can speak confidently about how you can contribute to their goals.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Make sure you can clearly explain how you’ll build relationships with intermediaries and drive new mortgage business. Confidence is key!
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees at West One Loans. Ask them about their experiences and any tips they might have for your interview. It’s all about making those connections!
✨Tip Number 4
Don’t forget to follow up! After your call or interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and keep you top of mind.
We think you need these skills to ace Telephone Business Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephone Business Development Manager role. Highlight your sales experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you a great fit. Remember, we love enthusiasm and a good story!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong written skills. Keep it clear, concise, and engaging – just like you would when speaking to our introducers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at West One Loans
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of West One's mortgage products and features. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Practice Your Call Handling Skills
Since this role involves a lot of telephone communication, practice your call handling techniques. Role-play with a friend or family member to refine your listening and influencing skills, ensuring you can handle objections smoothly.
✨Showcase Your Relationship-Building Abilities
Be prepared to discuss examples of how you've successfully built and maintained relationships in previous roles. Highlight specific strategies you used to engage with clients or partners, as this is crucial for the Telephone Business Development Manager position.
✨Familiarise Yourself with CRM Systems
Since keeping reports and CRM systems up to date is part of the job, brush up on your knowledge of these tools. If you have experience with any specific CRM software, be ready to mention it during the interview to demonstrate your technical proficiency.
