A mortgage isn't complete when the offer is issued - it's complete when the customer gets the keys. We're looking for a Completions Manager who can lead our mortgage completions journey, keeping teams focused, cases moving and customers and brokers at the heart of every decision. Do you thrive on creating efficient processes, solving problems and leading a team in a fast-paced lending environment? Key Accountabilities Be responsible for the Mortgage Division completions covering Buy to Let, First Charge Residential Mortgages and Second Charge Mortgages. Develop staff and promote self-improvement within the team. Attend meetings with the senior management team ensuring accurate estimated figures are provided for the month’s completions. Maintain and review all internal process documents ensuring the relevant information is captured for all processes. Take ownership of UAT testing requirements of the business, ensuring the operating system functions as required. Ensure adequate QA processes are in place and provide quarterly feedback to the Operational Team Manager. Conduct Quarterly One-to-Ones with Team Leaders and ensure all training/development needs are met. Prepare and deliver 6 monthly/Yearly appraisals. Monitor and manage upcoming expiration of documents and offers. Maintaining a pipeline of cases, overseeing cases from offer through to completion. Update all relevant systems to maintain management information. Work closely with the Underwriting Team Leaders. Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors. All work is to be carried out in accordance with Enra Specialist Finance policies and procedures. Skills
Completions Manager - Mortgages employer: West One Loans
West One Loans is an exceptional employer that values teamwork and attention to detail, providing a supportive work culture where employees can thrive. With a focus on professional development, including opportunities for progression through qualifications like CeMAP, the company fosters an environment of growth and innovation in the heart of the mortgage lending sector. Employees enjoy a dynamic workplace that prioritises compliance and high service standards, making it a rewarding place to build a career in underwriting.
