At a Glance
- Tasks: Support tenants in maximising their benefits and provide essential advice on income and budgeting.
- Company: West of Scotland Housing Association, committed to respect and inclusiveness.
- Benefits: Part-time role with flexible hours and a supportive work environment.
- Other info: Inclusive employer welcoming diverse applicants, with guaranteed interviews for disabled candidates.
- Why this job: Make a real difference in your community by helping others access their entitlements.
- Qualifications: Strong communication skills and experience in customer service or social support.
The predicted salary is between 30000 - 37694 £ per year.
West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association is looking for a new part‑time Welfare Right Officer. The role is driven by WSHA’s core values: respect, inclusiveness, integrity, improvement and support.
About the Role
- Reporting to the Income Max Team Leader, you will be responsible for ensuring tenants receive an excellent service, maximising benefit and income for tenants and owners of Rutherglen & Cambuslang HA.
- Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking the accuracy of claims.
- Carry out benefit checks and provide entitlement advice through home visits, appointments and telephone enquiries, using social media, text, emails and phone calls during office normal hours to establish and maintain contact with tenants.
- Effectively liaise with external agencies such as the Social Work Department, Housing Benefit Offices, DWP, etc.
- Support Housing Officers in identifying gaps in benefit income.
- Provide basic debt and budgeting advice to tenants/owners.
- Meet demanding deadlines and manage a varied workload.
About You
- Excellent interpersonal skills and a customer‑centred approach, including diplomacy, negotiation, tact and the ability to build rapport with tenants, internal and external customers.
- Excellent written and numeracy skills, able to make clear, concise notes and calculate income‑management figures.
- Strong communication skills across phone, email and digital channels.
- Experience using Microsoft Teams, SharePoint, Outlook and Excel.
- Ability to manage multiple tasks in a fast‑paced environment and work effectively as part of a team.
- Experience working as part of a team.
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Welfare Right Officer employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer that prioritises respect, inclusiveness, and integrity in its work culture. As a part-time Welfare Right Officer, you will benefit from a supportive environment that encourages professional growth and development while making a meaningful impact on the lives of tenants in Rutherglen and Cambuslang. With a commitment to diversity and a focus on employee well-being, WSHA offers a unique opportunity to contribute to the community while enjoying a fulfilling career.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Right Officer
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like West of Scotland Housing Association, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at West of Scotland Housing Association. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through West of Scotland Housing Association's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Welfare Right Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at West of Scotland Housing Association. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at West of Scotland Housing Association.
How to prepare for a job interview at West of Scotland Housing Association
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with West of Scotland Housing Association.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Welfare Right Officer at West of Scotland Housing Association.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show West of Scotland Housing Association that you're ready to hit the ground running in the Welfare Right Officer role.
