At a Glance
- Tasks: Assist with repairs, handle enquiries, and ensure excellent service for tenants.
- Company: Join a respected housing association with over 60 years of history.
- Benefits: Enjoy 40 days annual leave, hybrid flexibility, and a comprehensive healthcare plan.
- Other info: Inclusive employer welcoming diverse applicants; guaranteed interview for disabled candidates.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 35332 - 35332 £ per year.
Repairs Assistant 35 hours per week Fixed Term until June 2027 £31,792- £35,332 per annum Glasgow based West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant, fixed term until June 2027.
You will shares our values and will use them to guide the way they work on a daily basis.
You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
At WSHA, we pride ourselves on being more than just a landlord.
With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
We’re also proud of our people: 84% of staff say WSHA is a great place to work 40 days annual leave, plus hybrid flexibility Investors in People Gold accreditation, reflecting our dedication to wellbeing Free access to a comprehensive Employee Support Service Healthcare plan for you and your family Cycle to work scheme and secure bike storage Free flu jags and annual health checks About the Role Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in
- Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
- Process and administer day-to-day repairs tasks, including invoice handling.
- Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
- Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests
- Good IT skills, including confidence in Word, Excel and email.
- Ability to meet demanding deadlines and manage a varied workload About You
- Experience delivering high‑quality customer service
- Ability to maintain confidentiality
- Strong communication skills across phone, email and digital channels
- Experience using Microsoft Teams, Share Point, Forms, Outlook and Excel
- Ability to manage multiple tasks in a fast‑paced environment
- Experience working as part of a team Inclusive Employer We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds.
We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply Please complete our online application, the closing date is Friday 21st August 2026 @ 10.00am with interview being held Monday 7th September 2026.
Repairs Assistant - fixed term until June 2027 employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous benefits such as 40 days of annual leave, hybrid working options, and a commitment to continuous improvement, WSHA empowers its staff to make a meaningful impact in the community while enjoying a fulfilling career. Join us in our mission to enhance the lives of our tenants and be part of a team that values respect, integrity, and support.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Assistant - fixed term until June 2027
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like West of Scotland Housing Association.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like West of Scotland Housing Association. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Assistant - fixed term until June 2027
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to West of Scotland Housing Association.
How to prepare for a job interview at West of Scotland Housing Association
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in West of Scotland Housing Association's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services West of Scotland Housing Association offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
