At a Glance
- Tasks: Assist with repairs, handle enquiries, and ensure excellent service for tenants.
- Company: Join a respected housing association with over 60 years of community impact.
- Benefits: Enjoy 40 days annual leave, hybrid flexibility, and comprehensive health support.
- Other info: Inclusive employer welcoming diverse applicants; guaranteed interview for disabled candidates.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 35332 - 35332 £ per year.
Repairs Assistant 28 hours per week (no Wednesday) Fixed Term until June 2027 £31,792- £35,332 per annum pro rata Glasgow based West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant for 28 hours per week, fixed term until June 2027.
You will shares our values and will use them to guide the way they work on a daily basis.
You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
At WSHA, we pride ourselves on being more than just a landlord.
With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
We’re also proud of our people: 84% of staff say WSHA is a great place to work 40 days annual leave, plus hybrid flexibility Investors in People Gold accreditation, reflecting our dedication to wellbeing Free access to a comprehensive Employee Support Service Healthcare plan for you and your family Cycle to work scheme and secure bike storage Free flu jags and annual health checks About the Role Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in
- Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
- Process and administer day-to-day repairs tasks, including invoice handling.
- Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
- Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests
- Good IT skills, including confidence in Word, Excel and email.
- Ability to meet demanding deadlines and manage a varied workload About You
- Experience delivering high‑quality customer service
- Ability to maintain confidentiality
- Strong communication skills across phone, email and digital channels
- Experience using Microsoft Teams, Share Point, Forms, Outlook and Excel
- Ability to manage multiple tasks in a fast‑paced environment
- Experience working as part of a team Inclusive Employer We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds.
We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply Please complete our online application, the closing date is Sunday 26th July 2026 @ 23.55 with interview being held Wednesday 5th August 2026
Repairs Assistant (28 hours per week) fixed term until June 2027 employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous benefits such as 40 days of annual leave, hybrid working options, and a commitment to continuous improvement, WSHA empowers its staff to make a meaningful impact in the community while enjoying a fulfilling career. Join us in our mission to enhance the lives of our tenants and be part of a team that values respect, integrity, and support.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Assistant (28 hours per week) fixed term until June 2027
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West of Scotland Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West of Scotland Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Assistant (28 hours per week) fixed term until June 2027
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West of Scotland Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at West of Scotland Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West of Scotland Housing Association!
How to prepare for a job interview at West of Scotland Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
