At a Glance
- Tasks: Support tenants in maximising their benefits and provide essential advice.
- Company: Join a community-focused housing association dedicated to inclusiveness and support.
- Benefits: Part-time role with flexible hours and a supportive work environment.
- Other info: Inclusive employer welcoming diverse applicants, with guaranteed interviews for disabled candidates.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or social work.
The predicted salary is between 30000 - 40000 £ per year.
West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association is looking for a new part‑time Welfare Right Officer. The role is driven by WSHA’s core values: respect, inclusiveness, integrity, improvement and support.
About the Role
- Reporting to the Income Max Team Leader, you will be responsible for ensuring tenants receive an excellent service, maximising benefit and income for tenants and owners of Rutherglen & Cambuslang HA.
- Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking the accuracy of claims.
- Carry out benefit checks and provide entitlement advice through home visits, appointments and telephone enquiries, using social media, text, emails and phone calls during office normal hours to establish and maintain contact with tenants.
- Effectively liaise with external agencies such as the Social Work Department, Housing Benefit Offices, DWP, etc.
- Support Housing Officers in identifying gaps in benefit income.
- Provide basic debt and budgeting advice to tenants/owners.
- Meet demanding deadlines and manage a varied workload.
About You
- Excellent interpersonal skills and a customer‑centred approach, including diplomacy, negotiation, tact and the ability to build rapport with tenants, internal and external customers.
- Excellent written and numeracy skills, able to make clear, concise notes and calculate income‑management figures.
- Strong communication skills across phone, email and digital channels.
- Experience using Microsoft Teams, SharePoint, Outlook and Excel.
- Ability to manage multiple tasks in a fast‑paced environment and work effectively as part of a team.
- Experience working as part of a team.
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Welfare Right Officer in Glasgow employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer that prioritises respect, inclusiveness, and integrity in its work culture. As a part-time Welfare Right Officer, you will benefit from a supportive environment that encourages professional growth and development while making a meaningful impact in the community. With a commitment to diversity and a focus on employee well-being, WSHA offers a unique opportunity to contribute to the welfare of tenants in Rutherglen and Cambuslang.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Right Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal skills, consider doing mock interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Welfare Right Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your experience in providing benefit advice and support, as well as your interpersonal skills.
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Demonstrate your ability to communicate effectively across different channels, whether it’s email, phone, or social media.
Highlight Relevant Experience:Don’t forget to mention any previous experience you have in welfare rights or similar roles. If you've worked with external agencies or provided budgeting advice, make sure to include that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at West of Scotland Housing Association
✨Know Your Benefits
Familiarise yourself with the various benefits and entitlements relevant to the role. Understand the key aspects of welfare rights and be prepared to discuss how you would assist tenants in maximising their income.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully built rapport with clients or colleagues. Be ready to demonstrate your customer-centred approach during the interview.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios, such as how you would handle a difficult tenant or manage multiple tasks under pressure. Practising these responses can help you feel more confident and articulate during the interview.
✨Highlight Your Tech Savvy
Make sure to mention your experience with Microsoft Teams, SharePoint, Outlook, and Excel. Be prepared to discuss how you’ve used these tools to enhance communication and efficiency in previous roles.
