At a Glance
- Tasks: Support vulnerable tenants to sustain their homes and prevent homelessness.
- Company: Join a respected housing association with over 60 years of community impact.
- Benefits: Enjoy 40 days annual leave, hybrid work options, and a comprehensive healthcare plan.
- Other info: Inclusive employer committed to diversity and career growth opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong interpersonal skills and experience in tenant support or housing services.
The predicted salary is between 27092 - 33112 £ per year.
West of Scotland Housing Association are working in partnership with Yorkhill Housing Association on an exciting project on tenancy sustainability funded through the Upstream Homelessness Prevention Fund. The £1 million Scottish Government fund, administered by SFHA and Homeless Network Scotland (HNS), builds on the learning and impact generated through the first phase of the Upstream Homelessness Prevention Fund and will support tenancy sustainment and homelessness prevention activity across the Glasgow local authority.
You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately. We are looking for a new Tenancy Sustainment Officer fixed term until August 2027, who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Housing & Community Teams. At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers. Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
Benefits
- 84% of staff say WSHA is a great place to work
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
About the Role
Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, asset based, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities. You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness.
Key Responsibilities
- Supporting vulnerable tenants experiencing issues such as mental health challenges, financial problems or social isolation to identify the support they need to sustain their tenancy and prevent homelessness
- Working with other teams within the Association to ensure efficient service delivery and identify vulnerable tenants in need of support
- Managing and monitoring referrals and agree actions with the Tenancy Sustainment Assistant
- Assessing tenant needs, completing risk assessments and action plans, and maintaining accurate records of the support and assistance provided
- Managing and reviewing referrals to statutory agencies as appropriate such as Safeguarding, Occupational Therapy, Health and Social Work
About You
- Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
- Experience of assessing tenants' needs and supporting them to manage their tenancy effectively
- Experience of working with a range of external partners and agencies to deliver excellent housing services
- A methodical and flexible approach to organising and prioritising a varied workload
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Tenancy Sustainment Officer in Glasgow employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous benefits such as 40 days of annual leave, hybrid working options, and a commitment to continuous improvement, WSHA empowers its staff to make a meaningful impact in the community while enjoying a fulfilling career. Join us in our mission to enhance the lives of our tenants and be part of a team that values respect, integrity, and support.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Glasgow
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to West of Scotland Housing Association, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Tenancy Sustainment Officer in Glasgow
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of West of Scotland Housing Association. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at West of Scotland Housing Association. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at West of Scotland Housing Association
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with West of Scotland Housing Association.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Tenancy Sustainment Officer role at West of Scotland Housing Association, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show West of Scotland Housing Association that you can think critically and act effectively under pressure.
