At a Glance
- Tasks: Assist with repairs, handle enquiries, and ensure excellent service for tenants.
- Company: Join West of Scotland Housing Association, a supportive and inclusive employer.
- Benefits: Enjoy 40 days annual leave, hybrid flexibility, and a comprehensive healthcare plan.
- Other info: Great career growth opportunities in a dynamic and friendly environment.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 33617 £ per year.
35 hours per week
Fixed Term until 31st March 2028
£30,250- £33,617 per annum pending salary uplift
Glasgow based
West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers. Our values—respect, inclusive, integrity, improvement and support—guide everything we do.
We’re also proud of our people: 84% of staff say WSHA is a great place to work.
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
About the Role
Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
You will play a key role in:
- Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.
- Process and administer day-to-day repairs tasks, including invoice handling.
- Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.
- Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests.
- Good IT skills, including confidence in Word, Excel and email.
- Ability to meet demanding deadlines and manage a varied workload.
About You
- Experience delivering high‑quality customer service.
- Ability to maintain confidentiality.
- Strong communication skills across phone, email and digital channels.
- Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel.
- Ability to manage multiple tasks in a fast‑paced environment.
- Experience working as part of a team.
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply
Please complete our online application, closing date is Friday 27th March 2026 with interviews being held W/C 6th April 2026.
Repairs Assistant in Glasgow employer: West of Scotland Housing Association
West of Scotland Housing Association (WSHA) is an exceptional employer, offering a supportive and inclusive work environment where values such as respect, integrity, and improvement are at the forefront. With generous benefits including 40 days of annual leave, hybrid working options, and a commitment to employee wellbeing reflected in our Investors in People Gold accreditation, WSHA is dedicated to fostering growth and development for all staff members. Join us in making a meaningful impact in the lives of our tenants while enjoying a fulfilling career in Glasgow.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Assistant in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West of Scotland Housing Association. Understand their values and mission, and think about how your experience aligns with them. This will show that you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how you handle repairs inquiries. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Since the role requires good IT skills, be prepared to discuss your experience with Microsoft Teams, Excel, and other tools mentioned in the job description. Maybe even share a quick example of how you've used these in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Repairs Assistant in Glasgow
Some tips for your application 🫡
Show Your Values:Make sure to highlight how your personal values align with WSHA's core values of respect, inclusivity, integrity, improvement, and support. We want to see how you embody these in your work!
Be Specific About Your Experience:When detailing your experience, focus on specific examples that showcase your customer service skills and ability to handle repairs tasks. We love seeing real-life scenarios where you've made a difference!
Keep It Clear and Concise:Your application should be easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets to the heart of your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at West of Scotland Housing Association
✨Know the Company Values
Before your interview, take some time to familiarise yourself with West of Scotland Housing Association's values: respect, inclusivity, integrity, improvement, and support. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Repairs Assistant, delivering high-quality customer service is key. Prepare to discuss your previous experiences in customer service roles, highlighting how you handled enquiries and resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate IT Proficiency
Since the role requires good IT skills, brush up on your knowledge of Microsoft Word, Excel, and email communication. Be prepared to discuss how you've used these tools in past roles, especially in managing tasks or handling repairs enquiries. If possible, practice using these applications to ensure you're comfortable discussing them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple tasks and meet deadlines. Think of examples from your past where you successfully juggled various responsibilities, particularly in a fast-paced environment. This will show your potential employer that you can thrive under pressure.
