At a Glance
- Tasks: Provide energy advice to help individuals manage their energy use and reduce fuel poverty.
- Company: Willowacre Trust, a charity focused on improving lives in the West of Scotland.
- Benefits: 40 days annual leave, hybrid flexibility, healthcare plan, and employee support services.
- Other info: Inclusive employer welcoming diverse applicants, with excellent career development opportunities.
- Why this job: Make a real difference in your community by supporting vulnerable households with energy advice.
- Qualifications: Strong communication skills and experience in delivering energy advice.
The predicted salary is between 30000 - 40000 £ per year.
About Willowacre Trust
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery. Willowacre Trust are looking for new Advice Officer – Energy who share our values and will use them to guide the way they work on a daily basis. At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers. Our values – respect, inclusive, integrity, improvement and support – guide everything we do.
Employee Benefits
- 84% of staff say WSHA is a great place to work.
- 40 days annual leave, plus hybrid flexibility.
- Investors in People Gold accreditation, reflecting our dedication to wellbeing.
- Free access to a comprehensive Employee Support Service.
- Healthcare plan for you and your family.
- Cycle to work scheme and secure bike storage.
- Free flu jags and annual health checks.
About the Role
The Advice Officer – Energy will offer support to people in need of energy advice who are residing in the communities served by WSHA. The Advice Worker – Energy plays an integral role in our offer of support and will be expected to embrace a holistic approach to supporting customers. This support aims to positively impact the capacity of individuals and households by assisting them to sustain their home through the provision of practical, accessible and person‑centred energy advice services. This approach focuses on prevention and early intervention by helping customers to reduce fuel poverty, understand and manage household energy use, access appropriate tariffs and payment options, improve confidence in dealing with suppliers, and connect to wider support including income maximisation, debt advice and hardship funding where appropriate.
You will play a key role in:
- Providing energy advice services to people individually and in group settings through home visits, accessible community settings, digital platforms, information events, office appointments and telephone enquiries.
- Supporting customers to understand energy bills, compare tariffs, consider switching suppliers where appropriate, and make informed choices about safe and affordable energy options.
- Supporting vulnerable households to better understand and manage household energy systems and appliances, including heating controls, thermostats, boiler programming, meter issues and condensation, helping them to maintain a safe, warm and energy‑efficient home.
- Maximising customer income and household resilience by identifying and applying for grant funding to provide energy vouchers, funds towards energy bills and funds to help clear energy debt.
About You
- Excellent communication skills with the ability to explain complex information clearly, accurately and sensitively.
- Good IT skills including Microsoft 365, Word, Excel, Teams and case recording or database systems such as Advice Pro.
- Experience of delivering energy advice, information, guidance and support directly to customers individually and in group settings.
- Experience of working with individuals to develop outcomes‑based support plans which promote household resilience, reduce fuel poverty and support wellbeing.
- Knowledge and understanding of energy bills, metering, tariffs, supplier switching and available grants, rebates and wider assistance schemes.
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
Advice Officer - Energy in Glasgow employer: West of Scotland Housing Association
Willowacre Trust is an exceptional employer dedicated to making a positive impact in the West of Scotland, with a strong focus on employee wellbeing and community support. With generous benefits such as 40 days of annual leave, hybrid working options, and a commitment to professional development reflected in our Investors in People Gold accreditation, we foster a supportive and inclusive work culture. Join us as an Advice Officer – Energy and be part of a team that values respect, integrity, and improvement while helping individuals sustain their homes and reduce fuel poverty.
Contact Details:
West of Scotland Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice Officer - Energy in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the energy sector or those who work at Willowacre Trust. A friendly chat can open doors and give you insights that might just land you that Advice Officer gig.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or a case study on how you've helped someone with energy advice before. This will demonstrate your hands-on experience and passion for the role.
✨Tip Number 3
Be ready for the interview! Brush up on your knowledge of energy bills, tariffs, and support schemes. We want to see that you can explain complex info clearly and help customers make informed choices.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at Willowacre Trust!
We think you need these skills to ace Advice Officer - Energy in Glasgow
Some tips for your application 🫡
Show Your Passion for Energy Advice:When writing your application, let your enthusiasm for energy advice shine through! Share any relevant experiences or stories that highlight your commitment to helping others understand and manage their energy needs.
Tailor Your Application:Make sure to customise your application to reflect the values of Willowacre Trust. Use keywords from the job description, like 'support', 'inclusive', and 'improvement', to show that you align with our mission and approach.
Be Clear and Concise:We appreciate clarity! Keep your sentences straightforward and avoid jargon. Remember, you’ll be explaining complex information to customers, so demonstrate your ability to communicate effectively in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at West of Scotland Housing Association
✨Know Your Stuff
Make sure you brush up on energy advice topics, including tariffs, energy bills, and available grants. Being able to explain these clearly will show that you’re not just knowledgeable but also passionate about helping others.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with this before the interview.
✨Demonstrate Your Values
Willowacre Trust values respect, inclusivity, integrity, improvement, and support. Think of examples from your past experiences that reflect these values and be ready to share them during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the team and the community.
