Apprentice - Bus Operations in Bristol

Job Introduction

Ready to start your career and make a real impact?

The West of England Mayoral Combined Authority (MCA) is recruiting enthusiastic apprentices to join our team and help shape the future of our region.

If you’re looking for a chance to earn, learn and grow in a supportive public‑sector environment, this is your moment.

Why join the MCA?

At the West of England Mayoral Combined Authority, you'll be part of the work shaping the future of our region.

From improving transport and supporting greener communities to creating opportunities for local people, you'll contribute to projects that make a real difference.

You'll see the impact of your work in the communities around you while building valuable skills for your future.

• What You'll Get
• A fully funded apprenticeship qualification
• Paid, hands‑on experience in a supportive public sector organisation
• Training, mentoring and opportunities to develop your career
• A welcoming workplace where we value being Ambitious, Collaborative, Inclusive, Confident and Innovative
• The chance to make a positive impact across the West of England

What We're Looking For

We’re looking for enthusiastic people who are ready to learn, work as part of a team and commit to completing their apprenticeship. You'll also need:

• 5 GCSEs, including English and Maths (Grade 4/C or above)
• Minimum 2 A Levels / predicted grades August 2026) - Grade C or above, or the equivalent qualification)
• Good communication and basic IT skills (Microsoft Office or equivalent)
• Good organisational and time management skills, with a reliable and professional approach
• A positive attitude, curiosity and a willingness to learn and develop
• The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best
• Right to work in the UK and meet the government's apprenticeship funding eligibility requirements.

If you're reliable, enthusiastic and ready for your next step, we’d love to hear from you.

Bus Operations Apprenticeship – Level 3

Kick‑start your career in public transport with our Bus Operations Apprenticeship, where you'll gain hands‑on experience and contribute to projects such as Kids Go Free, that make a real difference to people's lives, supporting the delivery of bus services across the West of England and helping to improve connectivity, sustainability, and access to opportunities for our communities.

Learn from industry professionals while developing valuable operational, customer service skills in a fast‑paced environment.

• What you’ll do at work
• You will be dealing with different types of customers and delivering a range of public services.
• Analysing data and evidence together and making sure it is correct to inform robust decision making.
• Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations to support consistent and high‑quality service delivery.
• Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
• Demonstrate strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.
• Identifying problems quickly and using a range of techniques to solve them and stop them happening again.

About the Company

We are based in a new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station.

Alongside the opportunity to make a real difference to the people who visit, live and work in the West of England, we offer an excellent benefits package including:

• Our Offer
• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service.

There is also the option to increase your annual leave with our annual leave purchase scheme.

• 2 days of paid leave each year to volunteer
• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals.

We follow a hybrid working model with typically 2 or 3 days in the office each week.

• Reduced bus fare travel across the West of England.

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career.

We prioritise your growth and success by providing a diverse range of learning and development opportunities.

Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.

The annual salary for this role is £26,403 - £27,694. This is the full‑time equivalent salary, and will be pro‑rata for part‑time.

• Good Employment Charter https://www. goodemploymentcharter. co. uk/
• Fair and Inclusive Recruitment

As part of our commitment to fair and inclusive recruitment, we provide interview questions to all shortlisted candidates in advance/on request.

This approach helps ensure everyone can demonstrate their skills, knowledge and experience fully, and supports our duties under the Equality Act 2010.

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