Apprentice - Bus Operations in Bristol

Ready to start your career and make a real impact? The West of England Mayoral Combined Authority (MCA) is recruiting enthusiastic apprentices to join our team and help shape the future of our region. This is an opportunity to earn, learn and grow in a supportive public‑sector environment.

The MCA shapes the future of transport, greener communities and opportunities for local people. You will see the impact of your work in the communities around you while developing valuable skills for your future.

What you’ll get

• A fully funded apprenticeship qualification
• Paid, hands-on experience in a supportive public sector organisation
• Training, mentoring and opportunities to develop your career
• A welcoming workplace that values being Ambitious, Collaborative, Inclusive, Confident and Innovative
• The chance to make a positive impact across the West of England

What we’re looking for

• Enthusiastic people who are ready to learn, work as part of a team and commit to completing their apprenticeship
• 5 GCSEs, including English and Maths (Grade 4/C or above)
• Minimum 2 A Levels / predicted grades August 2026 - Grade C or above, or the equivalent qualification
• Good communication and basic IT skills (Microsoft Office or equivalent)
• Good organisational and time management skills, with a reliable and professional approach
• A positive attitude, curiosity and a willingness to learn and develop
• The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best
• Right to work in the UK and meet the government’s apprenticeship funding eligibility requirements

If you’re reliable, enthusiastic and ready for your next step, we’d love to hear from you. Alternatively, if you’re ready to learn new skills, build your experience and make a difference, we’d love to hear from you.

Bus Operations: Apprenticeship – Public Service Operational Delivery Officer – Level 3

Kick-start your career in public transport with our Bus Operations Apprenticeship, where you’ll gain hands-on experience contributing to projects such as Kids Go Free, delivering bus services across the West of England and helping to improve connectivity, sustainability, and access to opportunities for our communities.

Learn from industry professionals while developing valuable operational and customer service skills in a fast-paced environment.

What you’ll do at work

• Deal with different types of customers and deliver a range of public services
• Analyse data and evidence to inform robust decision making
• Collaborate with colleagues, customers and partner organisations to support high-quality service delivery
• Contribute to the efficiency of the organisation by supporting functional areas and resolving issues across teams
• Demonstrate strong communication skills (written and verbal) and take a proactive approach to developing skills
• Identify problems quickly and use a range of techniques to solve them and prevent recurrence