Business Support Officer in Bristol

The West of England Mayoral Combined Authority is seeking to appoint a Business Support Officer to join the Business Support Team. Reporting to the Workplace Operations Manager and working as part of a small team, the Business Support Officer will specialise in providing administrative support to teams throughout the organisation, managing telephone enquiries from the public and meeting visitors, and assisting colleagues in delivering Metro Mayoral priorities by:

• Setting up and supporting a variety of meetings and conference calls with both internal and external attendees, recording actions and ensuring these are followed up.
• Organising travel and general administration.
• Supporting stakeholder briefings and events, booking venues, organising invitations.
• Acting as first point of contact for public enquiries, ensuring these are logged and responded to within agreed timeframes.
• Providing project officer support to specific projects supporting the set-up of the West of England Combined Authority, including office systems, HR and IT projects.
• Helping equip new starters with IT equipment and supporting them with basic enquiries.
• Undertaking such other duties and responsibilities as may be determined from time to time by the Workplace Operations Manager in consultation with the post holder.

Are you someone with experience of providing support services in a dynamic and complex organisation, managing public enquiries by phone and email, and ultimately always focuses on delivery?

Please note, this vacancy may close early or be extended depending on applications. This role will be closing on 26th August and we will be looking to interview the first week of September.

About The Company

We are based in a new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station. Alongside the opportunity to make a real difference to the people who visit, live and work in the West of England, we offer an excellent benefits package including:

• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service. There is also the option to increase your annual leave with our annual leave purchase scheme.
• 2 days of paid leave each year to volunteer.
• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals.
• We follow a hybrid working model with typically 2 or 3 days in the office each week.
• Reduced bus fare travel across the West of England.

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.

The salary for this role is £31,537 - £33,699. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status.

As part of our commitment to fair and inclusive recruitment, we provide interview questions to all shortlisted candidates in advance/on request. This approach helps ensure everyone can demonstrate their skills, knowledge and experience fully, and supports our duties under the Equality Act 2010. You will also be asked follow-up questions during the interview to explore your responses in more detail.

If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.

We want to understand the real person behind each application. While we recognise that some applicants may use AI tools, these should support your writing rather than replace your own voice. AI can be a helpful aid, but your personal insight and individuality are what matter most to us.

Please note this vacancy may close early or be extended depending on the number of applications so please don’t wait to apply. From a recruitment agency? We’re not engaging with agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the West of England Mayoral Combined Authority, with no obligation to pay agency fees.