At a Glance
- Tasks: Manage pension administration tasks and deliver outstanding customer service.
- Company: Join West Northants Council, a place where careers thrive.
- Benefits: Competitive salary, comprehensive training, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Experience in pension administration and strong communication skills are preferred.
The predicted salary is between 34203 - 37067 € per year.
The Pensions Service is seeking a highly motivated and performance-driven individual to join our Pensions Projects Team as a Pensions Officer. This is an excellent opportunity for someone who is committed to delivering outstanding customer service and who can demonstrate a flexible and proactive approach to pension administration.
In this role, you will be responsible for delivering all aspects of pension administration while ensuring compliance with legislative requirements and meeting critical deadlines within the Local Government Pension Scheme (LGPS).
What will you be doing?
The Pensions Officer role sits within the Projects team and is responsible for pension administration tasks including processing benefit calculations, data input and validation, responding to queries from members, employers, pensioners and dependents, peer checking colleagues’ casework, updating/processing member records with the relevant information. This fast-paced customer facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated to the appropriate casework team.
About you
Experience of working within the LGPS and ideally experience in a similar role would be advantageous. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists. You will be able to pay high attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources. Previous experience using Altair and/or ERP is advantageous. We will provide full and comprehensive training to give you the skills and confidence you need to complete the role.
Our benefits
You can also see our full list of employee benefits on our careers site.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
Pensions Officer in Northampton employer: West Northants Council
At West Northants Council, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where ambition and innovation thrive. Our commitment to employee development is evident through comprehensive training and a supportive environment that empowers you to excel in your role as a Pensions Officer. Located in the heart of Northampton, we offer a diverse and inclusive workplace that values every individual, ensuring that your career can flourish while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Officer in Northampton
✨Tip Number 1
Get to know the Pensions Service inside out! Research their projects and values, so you can show how your skills align with their mission during interviews. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to pensions. This can give us insider info and maybe even a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to pension administration and customer service. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows we’re genuinely interested in the role and appreciate the opportunity to chat about how we can contribute to the team.
We think you need these skills to ace Pensions Officer in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with the Local Government Pension Scheme (LGPS). We want to see how your skills align with the role of Pensions Officer, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves explaining complex pension issues to non-specialists, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Attention to Detail is Key:We’re looking for someone who can process tasks accurately and efficiently. Highlight any previous roles where you’ve had to pay close attention to detail, especially in data input or compliance tasks. This will show us you’re the right fit for the fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at West Northants Council
✨Know Your Pensions Stuff
Make sure you brush up on your knowledge of the Local Government Pension Scheme (LGPS). Familiarise yourself with key regulations and processes, as well as any recent changes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in delivering excellent customer service. Think of specific examples where you've resolved issues or helped clients understand complex information. This will demonstrate your proactive approach and ability to communicate effectively.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might want to share examples of how you've ensured accuracy in previous roles, especially when processing data or handling sensitive information. This will reassure them that you can handle the responsibilities of pension administration efficiently.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving skills. For instance, they might ask how you'd handle a difficult query from a member. Practising your responses will help you think on your feet and showcase your analytical skills, which are crucial for this position.
