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- Tasks: Provide top-notch customer service and support to our community.
- Company: Join West Northamptonshire Council, where your career can truly thrive.
- Benefits: Competitive salary, flexible hours, and a vibrant work culture.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a positive, problem-solving attitude.
The predicted salary is between 26914 - 27781 £ per year.
The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. The hours of work could be either 9am to 5pm or 10am to 6pm.
With the objectives of:
- Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre.
- To be an advocate for the delivery of service excellence across the council, and all our external partners.
- To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.
- To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.
As a Trainee Customer Service Advisor at West Northamptonshire Council, you will be the welcoming face and voice for our customers, addressing their inquiries via phone, face-to-face, email and webchat with enthusiasm and accuracy. You’ll guide and inform customers about our wide range of services, passionately advocate for service excellence, and stay up-to-date to provide exceptional support. Working closely with a fantastic team, you’ll strive to exceed performance targets and make a positive impact on our local community. These roles are based in our vibrant offices in Northampton, Towcester, and Daventry.
About you
We are looking for like-minded colleagues who:
- Can provide an effective customer-focused service.
- Can work closely with colleagues to seek feedback and resolve complaints.
- Meet performance targets.
- Have a flexible approach.
- A 'can-do' attitude.
- Excellent communication and listening skills.
- Able to work as a team.
- Attention to Detail.
- Engaging Personality.
- Problem-Solver.
These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.
Our benefits
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
Trainee Customer Service Advisor in London employer: West Northants Council
Contact Detail:
West Northants Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Northamptonshire Council. Understand their values and services so you can show how you align with their mission to provide excellent customer service.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing inquiries and showcasing your problem-solving skills during the assessment centre.
✨Tip Number 3
Be yourself! The role requires an engaging personality, so let your true self shine through in your interactions. Show enthusiasm and a 'can-do' attitude, as this is what they’re looking for in a Trainee Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at West Northamptonshire Council. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace Trainee Customer Service Advisor in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make a positive impact in our community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your problem-solving abilities and attention to detail.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and ensure your communication is easy to understand, reflecting the excellent communication skills we value.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we receive a high volume of applications, so get yours in as soon as possible through our website!
How to prepare for a job interview at West Northants Council
✨Know Your Stuff
Before the interview, make sure you understand the services offered by West Northamptonshire Council. Familiarise yourself with their mission and values, especially the THRIVE principles. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to the community.
✨Show Off Your People Skills
As a Trainee Customer Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past. Highlight your communication skills and your ability to work as part of a team, as these are key traits they’re looking for.
✨Be Ready for Scenarios
Expect to face situational questions during the interview. Think about how you would handle challenging customer interactions or tight deadlines. Practising these scenarios can help you articulate your problem-solving skills and your 'can-do' attitude effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the interviewers and the role you're applying for. A polished appearance can boost your confidence and set a positive tone for the conversation.