Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to maintain and prepare the historic Guildhall for events and functions.
- Company: Join West Northants Council, dedicated to making the area a great place to live and work.
- Benefits: Enjoy flexible working hours, paid overtime, and a supportive team culture.
- Why this job: Be part of a vibrant team in a beautiful setting, making a real impact on community events.
- Qualifications: Looking for detail-oriented, enthusiastic individuals with strong customer service skills.
- Other info: Weekend and evening shifts required; diversity and inclusion are core values here.
The predicted salary is between 30000 - 42000 £ per year.
The Facilities Team is seeking a Head Porter to work in the historic Guildhall in the heart of Northampton, a grade 2* listed building. Weekend and evening working is required for this role, time off in lieu or overtime is paid for this work.
What will you be doing?
- Manage the workload of Porter Cleaners, ensuring the cleaning of the building and room set ups are completed on time and to standard for the events taking place at the Guildhall on a daily basis.
- Line Manage a team of 3 porters responsible for monitoring absences, managing performance, training and conducting 1:1 meetings.
- Undertake risk assessments and write procedures for the Porters/Cleaners.
- Ensuring all stock, equipment and supplies are regularly checked and replenished when required, keep accurate stock taking records.
- Raising purchase orders and approving payments of invoices using the Councils Financial Systems.
About you
- We are looking for someone with an eye for detail.
- Enthusiastic and active.
- A hands on approach to work.
- Able to work flexibly in regards to working hours.
- Good customer service skills to liaise with internal and external customers and dealing with suppliers.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
Contract Details: Some weekend and evening working required. Closing Date: 04 July, 2025. Job Category: Facilities Management. Location: One Angel Square, 4 Angel Street, Northampton, United Kingdom.
Head Porter (Team Supervisor) employer: West Northants Council
Contact Detail:
West Northants Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Porter (Team Supervisor)
✨Tip Number 1
Familiarise yourself with the Guildhall and its history. Understanding the significance of the building will not only impress during interviews but also show your enthusiasm for the role and the venue.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you improved team performance or handled challenges effectively.
✨Tip Number 3
Demonstrate your customer service skills by preparing anecdotes that showcase your ability to handle various situations with internal and external customers. This will be crucial as the role involves liaising with different stakeholders.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends and evenings. Showing that you're adaptable and willing to meet the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Head Porter (Team Supervisor)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Head Porter position. Highlight key skills such as team management, attention to detail, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous supervisory roles, experience in facilities management, and your ability to work flexible hours.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how you have successfully managed teams or handled events in the past, demonstrating your hands-on approach.
Highlight Your Values: In your application, connect your personal values with those of West Northants Council. Discuss how you embody their corporate values of Trust, High Performance, Respect, Innovate, and Empower in your work.
How to prepare for a job interview at West Northants Council
✨Show Your Leadership Skills
As a Head Porter, you'll be managing a team of three. Be prepared to discuss your previous experience in leadership roles, how you handle team dynamics, and your approach to training and performance management.
✨Demonstrate Attention to Detail
The job requires an eye for detail, especially when it comes to cleaning and room setups. Bring examples of how you've ensured high standards in previous roles, and be ready to explain your methods for maintaining quality.
✨Be Ready for Flexibility
This role involves weekend and evening work. Make sure to express your willingness to work flexible hours and share any relevant experiences where you've successfully adapted to changing schedules.
✨Emphasise Customer Service Skills
Good customer service is key in this position. Prepare to discuss how you've effectively communicated with both internal and external customers in the past, and provide examples of how you've resolved issues or improved service.
