Brokerage Officer

The Brokerage Team at West Northamptonshire Council is responsible for commissioning care packages for Adult Social Care Services. These services include Residential Care, Respite Care, Community-Based Care, Supported Living, Supported Accommodation, and Support at Home, in line with the Care Act 2014 and the Council’s policies.

We are seeking a dedicated and proactive Brokerage Officer to join our team. The successful candidate will be responsible for managing their own caseload of referrals, which involves effective engagement and clear communication with both internal and external stakeholders. The role also requires close collaboration with the Team Leader, Brokerage Officers, and colleagues to ensure that service outcomes are achieved efficiently and effectively.

Applicants must possess excellent communication skills, with the ability to interact confidently across all levels via telephone, email, and face-to-face. The ability to work both independently and as part of a team is essential. This position is subject to the Council’s Part Flexible Working Policy, which requires a minimum of two days per week working from the office. This is a part-time position, offering 26 hours per week, to be worked Monday to Friday. Working hours can be discussed further at interview to ensure alignment with service needs and flexible working arrangements.

The salary quoted is based on a full-time schedule of 37 hours per week. Actual pay will be adjusted to reflect a 26-hour work week.

What will you be doing? The Brokerage Officer plays a key role in commissioning care packages for Adult Social Care Services, including Residential Care, Respite Care, Community-Based Care, Supported Living, Supported Accommodation, and Support at Home. To deliver these services effectively, the post holder will work with a diverse range of care providers, fostering strong professional relationships. In addition, the role involves close collaboration with colleagues in the Adult Social Care teams to ensure that services are of high quality and that positive outcomes are achieved for service users.

About you: The ideal candidate will demonstrate excellent communication skills and the ability to build and maintain effective working relationships at all levels. A positive and solution-focused approach is essential, along with the ability to adapt to a fast-paced and dynamic working environment. Attention to detail and a high level of accuracy are critical to success in this role. As the position involves both operational and transactional responsibilities, strong IT skills are required. Applicants should have prior experience working independently, with the ability to manage and prioritise their own workload effectively. A collaborative and supportive attitude towards colleagues is also key to thriving in this team-oriented environment.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality.

Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.