Temporary Accommodation Income Officer

The following content displays a map of the jobs location – Northampton. Are you passionate about helping people access the most appropriate support at critical times in their lives? Do you have experience in either housing and/or benefits and money matters? The Temporary Accommodation team is looking for a knowledgeable and enthusiastic professional to lead income management work with our tenants. This role involves telephone and face-to-face work, close collaboration with colleagues in Housing and Benefits teams, and a focus on customer service. If you are interested in achieving the best outcomes for our residents in a fast-paced and rewarding environment, we would love to hear from you. What will you be doing? The role involves making early contact with those at risk of falling behind, helping them access entitled benefits, and working to maximise their income. You will also be responsible for developing effective debt recovery plans and supporting tenants on their journey towards financial stability. About us At West Northants Council, it’s about our people. People who thrive with ambition, innovate with new ideas, demand better ways of working, care about every detail, and never shy away from a challenge. Our culture is a gateway for new experiences, a place to forge new opportunities, empower your career, and connect with like-minded individuals. Our vision is ‘to make West Northants a great place to live, work, visit, and thrive’. We are committed to this vision and work hard every day to make it a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate, and Empower. These values underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it\’s like to work at West Northants Council: https://youtu.be/lV0EfeUF4aU We are dedicated to ensuring diversity, equality, equity, and inclusion are woven into the fabric of WNC and everything we do, enabling all colleagues to develop and reach their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. The following film was created by us to communicate our commitments — watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including access to the job description in another format or language, please email careers@westnorthants.gov.uk . West Northants Council, where careers thrive. #J-18808-Ljbffr