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- Tasks: Join our Infrastructure team as a Senior IT Analyst, tackling complex infrastructure issues and optimising services.
- Company: West Northamptonshire Council is dedicated to improving lives and delivering exceptional services in the community.
- Benefits: Enjoy 28 days annual leave, flexible working options, employee discounts, and ongoing training opportunities.
- Why this job: Be a technology trailblazer, making a real difference while collaborating with a passionate team.
- Qualifications: Proven experience in 2nd or 3rd Line support, strong technical skills in Microsoft and cloud technologies.
- Other info: Join a new council on an exciting journey, where your potential can truly thrive.
The predicted salary is between 36000 - 60000 £ per year.
We offer a wide range of benefits to our employees, these include:
- Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- Cycle to Work scheme.
- Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
- Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- Car Lease scheme.
- Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- Ongoing training and development opportunities.
- A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
- Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
About the role
We are looking for proactive and enthusiastic individuals to join our dedicated Infrastructure team here at West Northants Council. As a Senior Infrastructure Engineer, you will be the go-to expert for resolving infrastructure issues beyond the first and second-line teams. You will be crucial in maintaining and monitoring a network of 550+ VMs, Citrix, and RDS estates, ensuring smooth operations and security.
What will you be doing?
The role is a blend of BAU and projects where you’ll collaborate with the broader team to implement cutting-edge solutions and drive transformational change. In essence, you will be a technology trailblazer, leveraging your expertise in Microsoft, Cisco, and other technologies to optimise services. You will be a proactive problem-solver, identifying and addressing potential issues before they impact clients. Any practical experience of cloud technologies (Azure/AWS) would be advantageous.
Key responsibilities will include:
- Troubleshooting complex infrastructure issues
- Maintaining and monitoring infrastructure
- Collaborating on projects to implement new solutions
- Leveraging your technical expertise to optimise services
- Proactively identifying and addressing potential issues
- Support, coach, and mentor the more junior members of the team, leading by example
- Contribute with ideas and suggestions on continuous service improvement
- Develop, produce and maintain IT documentation and follow IT procedures as required
About you
Proven experience in a 2nd or 3rd Line support role, with a desire to advance your career. Strong technical proficiency in Microsoft Windows Server, Active Directory, Microsoft 365, Intune, Teams, Azure, Citrix and VMWare. Experience with Backup/Archiving technologies. Scripting knowledge such as Powershell and an interest in automation/orchestration. You will be a strong advocate for ITIL process and Change Control. A client-centric mindset and a passion for delivering exceptional service. A collaborative spirit and the ability to thrive in a team environment.
Desirable Skills
Working with Cloud Infrastructure. Strong knowledge of Azure networking and Azure Security.
About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities. Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. When potential is unlocked, talent thrives. Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day. West Northants Council, where careers thrive.
Senior IT Analyst, NN1 1ED employer: West Northamptonshire Council
Contact Detail:
West Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Analyst, NN1 1ED
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server, Azure, and Citrix. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of West Northamptonshire Council on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the team dynamics, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've proactively identified and resolved infrastructure issues in previous roles. This aligns well with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your collaborative spirit by preparing to discuss past experiences where you worked effectively within a team. Highlight any mentoring or coaching roles you've taken on, as this is a key aspect of the position.
We think you need these skills to ace Senior IT Analyst, NN1 1ED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your technical skills with Microsoft, Cisco, and cloud technologies like Azure or AWS, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the organisation. Mention how your skills align with their mission to improve people's lives and your commitment to delivering exceptional service.
Showcase Problem-Solving Skills: Provide specific examples in your application of how you've proactively identified and resolved complex infrastructure issues in previous roles. This will demonstrate your ability to thrive in a challenging environment.
Highlight Team Collaboration: Discuss your experience working collaboratively in teams, especially in implementing new solutions or mentoring junior members. This aligns with the council's values and shows you can contribute positively to their culture.
How to prepare for a job interview at West Northamptonshire Council
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft Windows Server, Active Directory, and cloud technologies like Azure or AWS. Be prepared to discuss specific projects where you've successfully implemented solutions or resolved complex infrastructure issues.
✨Demonstrate Problem-Solving Skills
As a Senior IT Analyst, you'll need to be a proactive problem-solver. Prepare examples of how you've identified potential issues before they became problems and the steps you took to resolve them. This will show your ability to think ahead and maintain smooth operations.
✨Emphasise Team Collaboration
The role involves working closely with a team, so be ready to discuss your collaborative experiences. Share instances where you've supported or mentored junior team members, as well as how you've contributed to team projects and continuous service improvement.
✨Align with Company Values
Familiarise yourself with West Northamptonshire Council's corporate values: Trust, High Performance, Respect, Innovate, and Empower. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
