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- Tasks: Help assess housing needs and provide support to those in need.
- Company: Join West Northamptonshire Council, dedicated to improving lives in the community.
- Benefits: Enjoy 28 days annual leave, flexible working options, and employee discounts.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in housing or customer service is essential; no need for extensive prior experience.
- Other info: This role offers ongoing training and a chance to shape a new team structure.
The predicted salary is between 21600 - 33600 ÂŁ per year.
Join to apply for the Housing Options Triage Officer role at West Northamptonshire Council
Join to apply for the Housing Options Triage Officer role at West Northamptonshire Council
We offer a wide range of benefits to our employees, these include:
- Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- Cycle to Work scheme.
- Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
- Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- Car Lease scheme
- Payment of professional subscription / membership – If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- Employee Assistance Programme – We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- Ongoing training and development opportunities.
- A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
- Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- Making a difference – If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people\’s lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
,
This is an exciting time to join our Housing Solutions service at West Northants Council!
We have recently introduced a new team structure, and we are on a journey of shaping what the new Housing Solutions service looks like.
West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment.
,
This is an exciting time to join our Housing Solutions service at West Northants Council!
We have recently introduced a new team structure, and we are on a journey of shaping what the new Housing Solutions service looks like.
West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment.
,
You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in a housing, customer service or advocacy and advice setting as this is central to the role.
You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!
You will have previous experience of with experience of handling sensitive data and using case management systems, as well as a working knowledge and understanding of current housing law.
You will be able to smoothly manage the triage processes whilst being able use your own initiative to \’think outside of the box’.
You’ll use your excellent communication skills and great attention to detail to ensure assessments are completed comprehensively.
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Housing Options Triage Officer employer: West Northamptonshire Council
Contact Detail:
West Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Triage Officer
✨Tip Number 1
Familiarise yourself with current housing laws and regulations. This knowledge will not only help you in the role but also demonstrate your commitment and understanding of the field during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who can provide insights and potentially refer you for the position.
✨Tip Number 3
Prepare to discuss your experience in customer service or advocacy roles. Think of specific examples where you've successfully handled sensitive situations, as this will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you had to think outside the box. This will highlight your adaptability and solutions-driven approach, which are key traits for a Housing Options Triage Officer.
We think you need these skills to ace Housing Options Triage Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Options Triage Officer role. Understand the key responsibilities and required skills, such as experience in housing, customer service, and knowledge of current housing law.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your skills in handling sensitive data, using case management systems, and your ability to think outside the box.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in people's lives. Mention specific examples from your past experiences that demonstrate your solutions-driven approach and adaptability in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at West Northamptonshire Council
✨Understand Housing Law
Make sure you have a solid understanding of current housing law, as this is crucial for the role. Brush up on key legislation and be prepared to discuss how it applies to real-life scenarios during your interview.
✨Showcase Your Customer Service Skills
Since experience in customer service or advocacy is essential, think of examples from your past roles where you successfully handled challenging situations. Be ready to explain how you approached these challenges and what the outcomes were.
✨Demonstrate Problem-Solving Abilities
The role requires a solutions-driven approach, so prepare to discuss times when you had to think outside the box. Highlight specific instances where your initiative led to positive results, especially in busy environments.
✨Communicate Clearly and Effectively
Excellent communication skills are vital for this position. Practice articulating your thoughts clearly and concisely, and consider how you can demonstrate your attention to detail through your responses during the interview.
