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- Tasks: Support the community team by managing data, coordinating meetings, and handling correspondence.
- Company: Join West Northamptonshire Council, dedicated to making the community a better place for all.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community while developing your skills in a dynamic role.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Office 365 are essential.
- Other info: This is a full-time, office-based position in Towcester.
The predicted salary is between 28000 - 42000 £ per year.
Business Support Officer – Towcester Community Team
Join to apply for the Business Support Officer – Towcester Community Team role at West Northamptonshire Council
Business Support Officer – Towcester Community Team
3 days ago Be among the first 25 applicants
Join to apply for the Business Support Officer – Towcester Community Team role at West Northamptonshire Council
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
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Office based: The Forum, Towcester, NN12 6AF
At West Northamptonshire Council (WNC), our vision is “to make West Northants a great place to live, work, visit and thrive”. We’re looking for a proactive and detail-oriented Business Support Officer to join our Adults teams and help us deliver outstanding services to our community.
Our teams work with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensory or cognitive impairments, and people with mental health needs. We are the first point of contact for those in our communities and people we support. We are passionate about working with people to promote independence and dedicated to making a difference in the community.
As a Business Support Officer, you’ll play a vital role in supporting the Rural South and East Community team based at The Forum in Towcester. You’ll manage data, coordinate and facilitate meetings, handle correspondence, and ensure the smooth running of administrative systems. Your work will directly support our care management teams and help improve outcomes for adults and transitioning individuals in our community.
The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care teams in relation to each person we support.
At WNC, We Believe In Helping Our People THRIVE
- Trust – We’re honest, transparent, and accountable.
- High Performing – We do the basics well and strive for excellence.
- Respect – We value diversity and support each other.
- Innovate – We embrace creativity and growth.
- Value – We seek continuous improvement.
- Empower – We trust and support our people to succeed.
We offer a supportive team environment, and opportunities for personal and professional development.
This role is a permanent full time position (37 hours a week) based in The Forum, Towcester. The role has been identified as a fixed worker type; this means that you will be expected to work from an office, you will not normally be working from home.
Interviews to take place week commencing Monday 14th July 2025.
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This role is accountable to the Senior Business Support Officer overseeing the Rural Community teams.
Your role as a Business Support Officer is to manage communication correspondence, such as being the first point of contact via telephone, receiving calls from vulnerable members of the community. Supporting in meetings, assisting with processing purchase orders, maintaining spreadsheets, taking accurate minutes of meetings and anything else that may be required. You will need to maintain accurate records and provide proactive administrative support. Maximising productivity, minimising errors, and managing information securely using Office 365 and internal IT systems.
Key Responsibilities
- Maintain accurate records and databases to support case management.
- Provide confidential administrative support to the teams.
- Handle correspondence and telephone enquiries with professionalism.
- Arrange and minute inter-agency and departmental meetings.
- Assist in processing financial claims and payments in line with council guidelines.
- Ensure compliance with data protection and confidentiality standards.
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Join Our Team and Make a Meaningful Impact! Are you passionate about making a difference?
We’re Looking For Someone Who Is
- A strong communicator with excellent attention to detail and organisational skills.
- Confident working across several teams and also working autonomously in a dynamic, fast-paced environment.
- Skilled in being proactive and prioritising tasks and being able to meet deadlines.
- Proficient in Office 365 (or willing to learn).
- Experienced in administrative roles, ideally within a busy office environment.
A friendly and reliable demeanour is essential, as you will contribute to a positive working atmosphere and interact with many people, including internal and external colleagues and members of the public.
Attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have experience in taking minutes and written case/care notes. Knowledge of our internal systems would be beneficial.
If you\’re ready to bring these qualities to our team and make a difference, we encourage you to apply. If you have any queries regarding this role, please email the Senior Business Support Officer: Vanessa.Jennings@westnorthants.gov.uk.
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Business Support Officer - Towcester Community Team employer: West Northamptonshire Council
Contact Detail:
West Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Towcester Community Team
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults and the elderly. Understanding the challenges they face will help you demonstrate your empathy and commitment during any discussions or interviews.
✨Tip Number 2
Brush up on your Office 365 skills, especially in managing spreadsheets and documents. Being proficient in these tools is crucial for the role, and showcasing your ability to use them effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in administrative roles, particularly how you've handled correspondence and minute-taking in previous positions. Real-life examples will illustrate your capabilities and show that you're ready for the responsibilities of this job.
✨Tip Number 4
Network with current or former employees of West Northamptonshire Council if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Business Support Officer - Towcester Community Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Support Officer. Emphasise your organisational skills, attention to detail, and any administrative experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the role. Mention specific examples of how your skills can contribute to the team and the community at West Northamptonshire Council.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Office 365, communication skills, and experience in handling correspondence. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Business Support Officer.
How to prepare for a job interview at West Northamptonshire Council
✨Show Your Communication Skills
As a Business Support Officer, you'll be the first point of contact for many. Make sure to demonstrate your strong communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you handle enquiries professionally.
✨Highlight Your Attention to Detail
This role requires maintaining accurate records and producing clear documentation. Be prepared to share examples from your past experiences where your attention to detail made a difference, especially in administrative tasks.
✨Demonstrate Proactivity
The job description emphasises being proactive and prioritising tasks. Think of instances where you've taken initiative in previous roles or projects, and be ready to discuss how you manage your workload effectively.
✨Familiarise Yourself with Office 365
Since proficiency in Office 365 is essential, brush up on your skills before the interview. If you're not already familiar, consider taking a quick online course or tutorial to show your willingness to learn and adapt.
