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- Tasks: Support the community team with data management, meetings, and administrative tasks.
- Company: Join West Northamptonshire Council, dedicated to making the community thrive.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact while working with diverse individuals in a dynamic setting.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Office 365 are essential.
- Other info: This is a full-time, office-based role with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At West Northamptonshire Council (WNC), our vision is “to make West Northants a great place to live, work, visit and thrive”. We’re looking for a proactive and detail-oriented Business Support Officer to join our Adults teams and help us deliver outstanding services to our community.
Our teams work with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensory or cognitive impairments, and people with mental health needs. We are the first point of contact for those in our communities and people we support. We are passionate about working with people to promote independence and dedicated to making a difference in the community.
As a Business Support Officer, you’ll play a vital role in supporting the Northampton North and East Community team based at Olympus House in Northampton. You’ll manage data, coordinate and facilitate meetings, handle correspondence, and ensure the smooth running of administrative systems. Your work will directly support our care management teams and help improve outcomes for adults and transitioning individuals in our community.
The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care teams in relation to each person we support.
At WNC, we believe in helping our people THRIVE:
• Trust – We’re honest, transparent, and accountable.
• High Performing – We do the basics well and strive for excellence.
• Respect – We value diversity and support each other.
• Innovate – We embrace creativity and growth.
• Value – We seek continuous improvement.
• Empower – We trust and support our people to succeed.
We offer a supportive team environment, and opportunities for personal and professional development.
This role is a permanent full time position (37 hours a week) based in Olympus House Northampton. The role has been identified as a fixed worker type; this means that you will be expected to work from an office, you will not normally be working from home.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
What will you be doing?
This role is accountable to the Senior Business Support Officer overseeing the Northampton Community teams.
Your role as a Business Support Officer is to manage communication correspondence, such as being the first point of contact via telephone, receiving calls from vulnerable members of the community and their families. Supporting in meetings, assisting with processing purchase orders, maintaining spreadsheets, taking accurate minutes of meetings and anything else that may be required. You will need to maintain accurate records and provide proactive administrative support. Maximising productivity, minimising errors, and managing information securely using Office 365 and internal IT systems.
Key Responsibilities
• Maintain accurate records and databases to support case management.
• Provide confidential administrative support to the teams.
• Handle correspondence and telephone enquiries with professionalism.
• Arrange and minute inter-agency and departmental meetings.
• Assist in processing financial claims and payments in line with council guidelines.
• Ensure compliance with data protection and confidentiality standards.
About you
Join Our Team and Make a Meaningful Impact! Are you passionate about making a difference?
We’re looking for someone who is:
- A strong communicator with excellent attention to detail and organisational skills.
- Confident working across several teams and also working autonomously in a dynamic, fast-paced environment.
- Skilled in being proactive and prioritising tasks and being able to meet deadlines.
- Proficient in Office 365 (or willing to learn).
- Experienced in administrative roles, ideally within a busy office environment.
A friendly and reliable demeanour is essential, as you will contribute to a positive working atmosphere and interact with many people, including internal and external colleagues and members of the public.
Attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have experience in taking minutes and written case/care notes. Knowledge of our internal systems would be beneficial.
If you\’re ready to bring these qualities to our team and make a difference, we encourage you to apply. If you have any queries regarding this role, please email the Senior Business Support Officer: Andreea.Hobeanu@westnorthants.gov.uk.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it\’s like to work at West Northants Councilhttps://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions- watch WNC colleagues explainwhat DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
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Business Support Officer - Community Team employer: West Northamptonshire Council
Contact Detail:
West Northamptonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Community Team
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Business Support Officer role. Understanding the specific tasks, such as managing data and coordinating meetings, will help you demonstrate your relevant skills during the interview.
✨Tip Number 2
Research West Northamptonshire Council's values and mission. Being able to articulate how your personal values align with their vision of making West Northants a great place to live and work can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous administrative experience, especially in busy environments. Highlighting your ability to handle correspondence and maintain accurate records will show that you're well-suited for this role.
✨Tip Number 4
Practice your communication skills, particularly in handling sensitive situations. As the first point of contact for vulnerable members of the community, demonstrating empathy and professionalism will be crucial during your interview.
We think you need these skills to ace Business Support Officer - Community Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Support Officer. Emphasise your organisational skills, attention to detail, and any experience in administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in the community. Mention specific examples of how your skills can contribute to the goals of West Northamptonshire Council and their commitment to supporting vulnerable adults.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Office 365, communication skills, and experience in handling correspondence. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at West Northamptonshire Council
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for working with vulnerable adults and the community. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
✨Demonstrate Attention to Detail
Since the role requires maintaining accurate records and handling sensitive information, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed data or documentation in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage multiple tasks or deal with difficult inquiries, and explain how you approached them.
✨Familiarise Yourself with Office 365
As proficiency in Office 365 is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles, particularly in managing spreadsheets and communication.
