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- Tasks: Lead a team of drivers, ensuring safety and improving train performance.
- Company: Join West Midlands Trains, a leader in rail services with a commitment to customer satisfaction.
- Benefits: Enjoy free travel for you and your family, plus discounts on UK train travel.
- Why this job: Empower yourself to make impactful decisions while developing your management skills.
- Qualifications: Must have train driving experience and leadership skills; ETDL certification required.
- Other info: Shift work and on-call duties; flexibility in time management is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our Driver Managers lead a team of drivers in ensuring operational safety whilst contributing to improving train performance and achieving customer satisfaction targets. You will be empowered to make decisions, ‘think outside the box’ and influence business initiatives. As a member of the driver management team you will get to take the skills and experience you have gained in the driving grade and utilise these to help develop others. We’ll provide training to further upskill you in the realm of management and leadership that will not only help you do the job, but also develop you within your career.
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Ideally held competence as a train driver or train driver manager for 4 of the last 5 years.
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Hold an ETDL with accompanying certificate.
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Meet all requirements set in our operational standards.
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Thorough knowledge of operational rules and regulations.
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Experience of managing safety and quality standards.
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Provide consent to the disclosure of any previous employment and safety performance from previous employers.
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Train driving competency is an essential element of the role, so you will be required to drive trains to maintain this competency.
Desirable:
You will also be able to demonstrate excellent leadership skills, strong attention to detail and the ability to deliver business objectives in a demanding operational environment.
A highly motivated individual, you’ll bring to the role proven experience as both driver and manager. You will be able to assess driving competence, update route risk and safety information and develop training.
Ideally, you’ll also have customer service experience. You’ll certainly demonstrate a genuine passion for customer satisfaction. Naturally, you’ll have a strong understanding of the rules, regulations, safety and quality standards associated with train driving and you’ll have the ability to interpret data and technical information and communicate clearly with others. You’re confident when dealing with difficult situations and you have a flair for coaching and motivation.
The management of drivers is a 24/7/365 operation. You will have more control over your time management and get to interface with other functions across the business as a whole; building cross functional relationships that will help drive the business forward., The role will involve shift work and on-call duties therefore it is important you have the means to book on and off at both early and late times, without relying on our train network.
Benefits at West Midlands Trains:
Free travel on West Midland Trains and Abellio services for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network and development opportunities to help you further your career with West Midlands Trains which include the opportunity to gain nationally recognised qualifications.
Driver Managers employer: West Midlands
Contact Detail:
West Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Managers
✨Tip Number 1
Make sure to highlight your experience as a train driver or manager in your conversations. This role values hands-on experience, so be ready to discuss specific situations where you demonstrated leadership and safety management.
✨Tip Number 2
Familiarize yourself with the operational rules and regulations relevant to train driving. Being able to discuss these confidently will show that you are well-prepared for the responsibilities of the Driver Manager role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in high-pressure environments. The ability to motivate and coach others is crucial, so think of specific instances where you made a positive impact.
✨Tip Number 4
Since this role involves shift work and on-call duties, be ready to discuss your flexibility and time management skills. Highlight any previous experiences where you effectively managed your schedule in a demanding operational setting.
We think you need these skills to ace Driver Managers
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a train driver or train driver manager, especially if you have held this position for 4 of the last 5 years. Detail your responsibilities and achievements in these roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've successfully managed teams, improved performance, or handled difficult situations. This is crucial for the Driver Manager role.
Detail Safety and Quality Management: Include specific instances where you have managed safety and quality standards. Mention any relevant training or certifications that showcase your thorough knowledge of operational rules and regulations.
Express Passion for Customer Satisfaction: Convey your genuine passion for customer satisfaction in your application. Provide examples of how you've contributed to improving customer experiences in previous roles.
How to prepare for a job interview at West Midlands
✨Showcase Your Leadership Skills
As a Driver Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or motivated others to achieve their goals.
✨Understand Operational Standards
Familiarize yourself with the operational rules and regulations relevant to train driving and management. Be ready to discuss how you've adhered to these standards in your previous roles and how you plan to maintain them.
✨Demonstrate Customer Service Passion
Since customer satisfaction is a key focus, think of specific instances where you went above and beyond for customers. Highlight your ability to handle difficult situations and ensure a positive experience for passengers.
✨Prepare for Technical Questions
Expect questions related to train driving competency and safety standards. Brush up on your technical knowledge and be prepared to explain how you would assess driving competence and update safety information.
