At a Glance
- Tasks: Deliver outstanding service to guests at our luxury Safari Lodge.
- Company: Join the exciting team at West Midlands Safari Park.
- Benefits: Enjoy free park access, discounts, and 24-hour online doctor services.
- Other info: Flexible shifts with great opportunities for personal growth.
- Why this job: Be the face of unforgettable guest experiences in a vibrant environment.
- Qualifications: Hospitality experience, strong communication skills, and a valid driving licence.
The predicted salary is between 20000 - 25000 € per year.
Hours: Continental shifts - 4 hour shifts including days and nights, followed by 4 days off so 16 hour weeks.
Work pattern: Includes evenings, weekends, nights and bank holidays.
Duration: Permanent.
West Midlands Safari Park is currently sourcing candidates for the role of Guest Services Host. The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience. This varied and exciting role will require the successful candidates to liaise with potential and confirmed guests by undertaking a range of reception and administrative activities. The role will also conduct a variety of physical guest preparation duties including food, luggage and guest transfers, and be on hand to assist with any other additional guest requests.
About you
As a Guest Services Host you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression. Your previous experience in a hospitality or accommodation setting will mean you are a people person. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service. You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation and administrative skills and enjoy using technology to ensure a more seamless guest experience. You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service. Due to needing to drive guests into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.
Benefits
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Free onsite parking.
Guest Services Runner employer: West Midlands Safari Park
West Midlands Safari Park is an exceptional employer, offering a dynamic work environment where you can thrive in the hospitality sector while providing unforgettable experiences to our guests. With flexible shift patterns, generous benefits including an annual pass for family and friends, and opportunities for personal growth through training, we ensure that our team members feel valued and supported. Join us in a unique setting where your passion for customer service can shine, and enjoy the perks of working in a vibrant and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Runner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Midlands Safari Park. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can make guests feel like VIPs. Remember, it’s all about making a great first impression!
✨Tip Number 3
Dress to impress! Even if the role is hands-on, showing up looking smart and professional can set you apart. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Services Runner
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you make guests feel special.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We love seeing how you've gone above and beyond for guests in the past, so give us the juicy details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps to showcase your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Midlands Safari Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Runner position. Familiarise yourself with the key responsibilities, like guest interactions and administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about making guests feel special, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a guest's needs or resolved an issue effectively.
✨Flexibility is Key
The job requires working various shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to the shift patterns. Highlight any previous experience you have with flexible working hours to show you're up for the challenge.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly for your interview to reflect the professional image expected in the role. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
