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- Tasks: Deliver outstanding service to guests at our luxury Safari Lodge.
- Company: Join the West Midlands Safari Park team and create unforgettable experiences.
- Benefits: Enjoy free park access, discounts, online doctor services, and more.
- Why this job: Be the face of hospitality and make guests feel like VIPs every day.
- Qualifications: Experience in hospitality, strong communication skills, and a valid driving licence.
- Other info: Flexible shifts with great opportunities for personal growth and fun.
The predicted salary is between 20000 - 25000 £ per year.
Hours: Continental shifts - 4 hour shifts including days and nights, followed by 4 days off so 16 hour weeks.
Work pattern: Includes evenings, weekends, nights and bank holidays.
Duration: Permanent.
West Midlands Safari Park is currently sourcing candidates for the role of Guest Services Host. The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience. This varied and exciting role will require the successful candidates to liaise with potential and confirmed guests by undertaking a range of reception and administrator activities. The role will also conduct a variety of physical guest preparation duties including food, luggage and guest transfers, and be on hand to assist with any other additional guest requests.
About you
As a Guest Services Host you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression. Your previous experience in a hospitality or accommodation setting will mean you are a people person. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service. You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation and administrative skills and enjoy using technology to ensure a more seamless guest experience. You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service. Due to needing to drive guests into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.
Benefits
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Free onsite parking.
Guest Services Runner in Bewdley employer: West Midlands Safari Park
Contact Detail:
West Midlands Safari Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Runner in Bewdley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Midlands Safari Park. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Services Host, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, it's all about making guests feel like VIPs!
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so be prepared to discuss your availability during the interview. Show that you're willing to go the extra mile to ensure guests have an incredible experience, no matter the time of day.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Guest Services Host. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Guest Services Runner in Bewdley
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for providing top-notch guest service.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or customer service. We love seeing how your skills can translate into making our guests feel like VIPs, so be specific about what you've done in the past that relates to this role.
Be Detail-Oriented: Attention to detail is key in this role. When you’re filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, just like we do for our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at West Midlands Safari Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Runner role. Familiarise yourself with the key responsibilities, such as guest interactions and administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Guest Services Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. This will highlight your people skills and show that you can make guests feel like VIPs.
✨Be Ready for Shift Work Questions
Since the role involves continental shifts, be prepared to discuss your flexibility and willingness to work evenings, weekends, and bank holidays. Share any previous experience with shift work and how you manage your time effectively to ensure a great work-life balance.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Think of specific instances where your meticulous nature has positively impacted guest experiences. Whether it’s ensuring a smooth check-in process or anticipating guest needs, showcasing this quality will set you apart.