Guest Services Reception in Bewdley

Hours: 11 Hour shift, 44 hours per week Work pattern: Including weekends, bank holidays and evenings Duration: Permanent Salaried West Midlands Safari Park are currently recruiting for the position of Safari Lodges Receptionist working a 4 day on 4 day off scheduled shift pattern. This exciting role working within our luxury Safari Lodges Accommodation will be key in providing a friendly, approachable welcome for all of our guests, leaving an unforgettable impression. This varied and exciting role encompasses a wide range of tasks, liaising face to face with guests by undertaking a range of reception and administrative activities. Monitoring and responding to all guest requests in a timely manner, assisting with check in and check out and handling telephone enquiries. About you The ideal candidate will need to be highly organised with strong customer focused communication skills, you will help to make our guests feel like VIPs with an accommodating and friendly approach delivering a unique seamless and five-star service. You will have strong organisation and administrative skills, with a welcoming, attentive and professional persona with our guests, ensuring that a high level of customer service is delivered each and every time to all of our guests. You will have an eye for detail, be adaptable with problem solving skills with previous experience working in a high-volume customer environment, including call handling and use of Microsoft packages. Benefits As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including: WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park. 35% Discount in our retail and catering outlets and off park special events. 24 Hour access to an online doctor and access to online prescriptions. Counselling access. Online retailer discount portal. Free onsite parking. What we are We are an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out. In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs. In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations. What we do Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond. Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.