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- Tasks: Support the Traffic Investigation Unit with admin tasks and case management for road traffic collisions.
- Company: Join West Midlands Police, dedicated to high-quality public service and community safety.
- Benefits: Enjoy competitive pay, pension, extra leave, discounts, and a wellbeing package.
- Why this job: Be part of a team making a real impact in road safety and justice.
- Qualifications: Data entry experience, excellent communication skills, and a team player attitude required.
- Other info: Flexible hours, based in Birmingham, with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:
- Road Traffic Collision Administration and Investigation
- Disclosure & Postal Requisitions
The unit is based at West Midlands Police Headquarters, Lloyd House, Birmingham, and aims to maintain high-quality services for the public and stakeholders.
The role supports the RTC team, handling investigation and case management of various road traffic collisions, allegations of driving standards, and police accidents. Responsibilities also include inputting postal requisitions and managing third-party materials such as police reports.
Specific Role Responsibilities
- Providing administrative support for efficient operation, including contact with the public and third parties via phone and email.
- Managing collision reports through various reporting forms and systems.
- Administering education courses, fixed penalties, or postal charges as appropriate.
- Liaising with local Court Management Units regarding ongoing cases.
- Managing archiving and filing in line with guidelines.
- Handling correspondence from solicitors and insurance companies, ensuring GDPR compliance.
- Providing information and guidance to internal and external customers.
- Monitoring team email accounts.
- Inputting postal requisitions for legal procedures.
- Coordinating with partners like insurance companies, solicitors, courts, and the public.
- Updating involved parties on case progress and attending court as needed.
- Creating and sending relevant correspondence.
- Remaining flexible to meet unit needs and participating in meetings for performance improvement.
- Performing other duties as required.
Knowledge, Skills, and Delivery
Essential Skills:
- Data entry experience with attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Administrative experience with multi-tasking ability.
- Ability to work effectively in a team and communicate professionally.
Desirable Skills:
- Experience within the Criminal Justice Unit.
- Experience in the road traffic environment.
Applicants must uphold high standards of behaviour and accountability, respecting privacy and professional conduct.
Hours: 36.5 hours/week, Monday to Friday, times to be agreed.
Location: Lloyd House, Birmingham.
Vetting: Successful candidates will undergo recruitment vetting and counter-terrorism clearance, including background and financial checks.
Medical: Medical checks, possibly including drugs and fitness tests, are required.
Interviews: Dates to be confirmed.
Contact: For more information, email kirsty.wood@westmidlands.police.uk.
West Midlands Police is a Disability Confident Leader and offers a \’Disability Confident Interview Scheme\’. Candidates declaring a disability who meet essential criteria will be offered an interview.
Note: In some recruitment circumstances, not all disabled applicants meeting criteria may be interviewed, especially during high-volume or peak times.
Diversity and Inclusion: Our vision is to maximize potential from all backgrounds through fairness and inclusion to serve our communities effectively.
Benefits include competitive pay, pension, extra leave, discounts, and a wellbeing package.
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Traffic Investigations unit - Business Support assistant employer: West Midlands Police
Contact Detail:
West Midlands Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Investigations unit - Business Support assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Traffic Investigations Unit. Understanding their processes, especially around road traffic collisions and case management, will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of the West Midlands Police, particularly those in the Criminal Justice Services department. They can provide valuable insights into the work culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Brush up on your data entry skills and ensure you can demonstrate your attention to detail. Since accuracy is crucial in this role, being able to discuss your experience with data management will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your communication skills, both written and verbal. Given the role involves liaising with various stakeholders, showcasing examples of how you've effectively communicated in previous roles will highlight your suitability for the position.
We think you need these skills to ace Traffic Investigations unit - Business Support assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required. Tailor your application to highlight how your experience aligns with the specific duties of the Business Support Assistant in the Traffic Investigations Unit.
Highlight Relevant Experience: Emphasise any previous administrative roles or data entry experience you have. Mention specific examples where you demonstrated attention to detail, effective communication, and the ability to manage multiple tasks, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in this role. Make sure to connect your skills and experiences directly to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at West Midlands Police
✨Know the Role Inside Out
Familiarise yourself with the specific responsibilities of the Business Support Assistant in the Traffic Investigations Unit. Understand the processes involved in road traffic collision administration and how your role supports the RTC team.
✨Demonstrate Your Communication Skills
Since excellent communication is essential for this role, prepare to showcase your verbal and written skills. Think of examples where you've effectively communicated with the public or third parties, especially in a professional setting.
✨Highlight Your Attention to Detail
Data entry accuracy is crucial in this position. Be ready to discuss your experience with data management and provide examples of how you've ensured precision in your previous roles.
✨Show Your Team Spirit
This role requires effective teamwork. Prepare to share experiences where you collaborated successfully with others, particularly in high-pressure situations or when managing multiple tasks.
