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- Tasks: Join us as an HR Admin Assistant, delivering top-notch customer service and supporting HR processes.
- Company: West Midlands Police is dedicated to ensuring safety and wellbeing in the community.
- Benefits: Enjoy a Monday to Friday schedule, with opportunities for personal growth and development.
- Why this job: Be part of a goal-oriented team making a real impact in your community while enhancing your skills.
- Qualifications: We're looking for proactive individuals with strong communication skills and a passion for customer service.
- Other info: Successful applicants will undergo vetting and medical checks; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
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Job Description
West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class, multi-channel, customer-focused services while contributing to the safety and wellbeing of the West Midlands region.
Job Description
West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class, multi-channel, customer-focused services while contributing to the safety and wellbeing of the West Midlands region.
Key Responsibilities
- Assist in delivering first-class customer services across multiple channels.
- Become knowledgeable in all aspects of HR policies, processes, systems, service level agreements, and performance targets.
- Collaborate with a goal-oriented team to achieve outstanding outcomes for our customers.
- Respond promptly to customer inquiries via face-to-face interactions, emails, phones, and letters, ensuring all services are delivered right the first time, on time, and in the simplest manner.
- Place the customer experience at the heart of every service delivered.
- Actively promote the use of self-service and new ways of working, empowering customers with the tools they need.
- Provide innovative recommendations to improve service quality, cost-effectiveness, and overall customer satisfaction.
What We’re Looking For
- A proactive individual with a passion for customer service and a drive to excel in your role.
- Strong communication skills and the ability to engage with a diverse range of people.
- A keen willingness to learn and quickly fill knowledge gaps.
- A collaborative team player who thrives in a goal-oriented environment.
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
Hours: Monday to Friday – 08:00 – 16:00
Interviews: Interview dates to be confirmed.
Contact: For further information, please contact Natalie James-Wall (natalie.jameswall@westmidlands.police.uk) or Rohini Begum (rohini.begum@westmidlands.police.uk).
West Midlands Police is a Disability Confident Leader – the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ – all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”
About Us
West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.
The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.
The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds.
An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe.
Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Law Enforcement
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HR Admin Assistant employer: West Midlands Police
Contact Detail:
West Midlands Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Admin Assistant
✨Tip Number 1
Familiarise yourself with the HR policies and processes specific to West Midlands Police. Understanding their service level agreements and performance targets will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled inquiries or resolved issues in previous roles. This will highlight your proactive approach and ability to engage with a diverse range of people.
✨Tip Number 3
Research the latest trends in HR technology and self-service tools. Being knowledgeable about innovative solutions can set you apart as someone who is ready to promote new ways of working within the team.
✨Tip Number 4
Prepare for the vetting process by ensuring all your background information is accurate and up-to-date. Being transparent and organised will help you navigate this part of the application smoothly.
We think you need these skills to ace HR Admin Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the HR Admin Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and HR-related roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver first-class services.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your proactive approach. Mention specific examples of how you've successfully engaged with diverse individuals and contributed to team goals in previous roles.
Prepare for Vetting and Medical Checks: Be ready to provide any necessary background information for the vetting process and ensure you meet the medical requirements. This preparation shows your commitment to the role and understanding of the responsibilities involved.
How to prepare for a job interview at West Midlands Police
✨Know Your HR Policies
Familiarise yourself with the key HR policies and processes relevant to the role. This will not only show your commitment but also help you answer questions confidently and demonstrate your understanding of the job.
✨Emphasise Customer Service Skills
Prepare examples that showcase your customer service experience. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this aligns perfectly with the role's focus on delivering first-class services.
✨Show Your Collaborative Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with others to achieve goals, as teamwork is essential for this position at West Midlands Police.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviour and accountability. Think of scenarios that illustrate your integrity and professionalism, especially in challenging situations, as these qualities are crucial for the role.
