Business Support Assistant (CTO) - Operations

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

The Central Ticket Office is based at West Midlands Police Headquarters, Lloyd House, Birmingham and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders.

• Provide administrative support to the unit, enabling the efficient and effective operation of the section, by initiating and answering letters and actioning telephone enquiries.
• To input, retrieve and present data using appropriate computer systems.
• Provide administrative support for the application of educational courses where appropriate.
• Maintain filing systems and undertake general filing.
• Deal with queries from members of the public relating to offences captured.
• Liaise with outside agencies and partners such as Magistrates Court, Education Providers, Local Authorities and the general public.
• Produce statements and attend court to provide evidence in relation to the administration process of offences captured.
• Be flexible and adaptable with regard to the needs of the unit.
• Perform any other duties commensurate with the purpose and grading of the post that from time to time may be determined.

• Experience of entering/inputting and retrieving data onto/from relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner.
• Possess excellent IT skills and abilities with a good knowledge of Microsoft packages in particular Word and Excel.
• A knowledge of database software packages would be desirable.
• Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear, logical and focused manner.
• Administrative experience and the ability to multi-task in order to deliver a quality service to customers.
• Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals.

The hours of work are 36.5hrs a week at times agreed by management Monday to Friday. The posts in CTO are based at Lloyd House, Birmingham.

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearances scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.”