Azure Senior Infrastructure Analyst

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police have completed a large‑scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. The next stage in our technology ambition is focused around the concept of Synergy and delivering amazing User Experiences. This role will help focus and shape our path in the Synergy strategy around our Platform for Future – and thus drive real‑world impact on policing technology, therefore allowing us to excel at our vision; to prevent crime, protect the public and help those in need.

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end‑user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit‑for‑purpose and reflects continuously evolving requirements from the force.

The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions. The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.

• Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies.
• Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups.
• Provide specialist technical skills and knowledge to support and maintain Microsoft 365, including Teams, OneDrive, Exchange Online, SharePoint.
• Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework.
• Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious.

• Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups.
• Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint.
• Demonstratable Experience in Cloud Security Products Such as Defender and ATP.
• Demonstrate experience in supporting Windows Technologies including Windows Server, Active Directory, Group Policy and DNS.

• Experience in Managing Devices in Microsoft Intune (Endpoint Manager), with prior knowledge of SCCM.
• Experience in Identity Management solutions, such as SailPoint.
• Understanding of ITIL framework.

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Interview: TBC

Contact: For further information email careers@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader – the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ – all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.