Do you have strong leadership, stakeholder management and systems delivery skills? Are you passionate about driving innovation, continuous improvement and high-quality digital services? Are you looking for an opportunity to lead complex systems delivery within one of the UK’s largest pension funds? If so, we may have the role for you!
About WMPF
WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management.
We are recruiting for Systems Delivery Lead to join our continually growing Systems Service area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.
What the day will look like
As a Systems Delivery Lead, no two days will be the same. You’ll lead the coordination and delivery of systems-related work across the Pension Fund, working closely with stakeholders, suppliers and delivery teams to ensure priorities are translated into secure, effective and user-focused solutions.
You’ll oversee the full delivery lifecycle of systems enhancements and changes, helping teams remove blockers, manage competing priorities and deliver high-quality outcomes aligned to business needs. Working in a collaborative and fast-paced environment, you’ll engage with senior leaders, technical specialists and operational teams to drive continuous improvement and innovation.
A key part of the role will involve shaping and improving delivery processes, embedding Agile and ITIL best practices and identifying opportunities to enhance services through automation and AI. You’ll also play an important role in strengthening governance, service design and transition activities to ensure services are sustainable, efficient and operationally ready.
This is an exciting opportunity for someone who enjoys combining strategic thinking with hands‑on leadership and is passionate about delivering modern, customer‑focused digital services.
Responsibilities include:
- Leading and developing a high-performing Systems Delivery function
- Managing and prioritising incoming systems and service demand across the Pension Fund
- Overseeing the successful delivery of systems changes, enhancements and improvements
- Working with stakeholders, suppliers and technical teams to ensure effective collaboration and communication
- Driving innovation through automation, AI and continuous improvement initiatives
- Embedding Agile and ITIL best practices across delivery and service management activities
- Supporting service design, transition and operational readiness for new and updated services
- Monitoring delivery performance, managing risks and reporting on progress and outcomes
- Ensuring systems delivery aligns with governance, security and compliance requirements
- Coaching and mentoring delivery teams to support development and performance
About you
You’ll bring a strong understanding of Agile delivery methodologies and IT service management principles such as ITIL, alongside excellent communication, influencing and problem‑solving skills. Experience of driving innovation, automation or AI‑led improvements would be highly beneficial.
You will also have:
- A degree or equivalent experience in IT, Information Systems, Business Management or a related field
- Experience leading multi‑disciplinary delivery teams and managing complex delivery pipelines
- Strong stakeholder management and relationship‑building skills
- The ability to manage competing priorities in a fast‑paced environment
- A collaborative, proactive and solutions‑focused approach
- A commitment to continuous improvement, customer‑focused services and team development
- Professional certifications such as ITIL, Agile, PRINCE2 or similar (desirable)
This role would suit someone who is passionate about improving services, leading change and delivering innovative digital solutions that make a real difference.
Benefits include:
- 26 days annual leave entitlement which increases after 5 years service
Contact Details:
West Midlands Pension Fund Recruitment Team
