At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries via various communication channels.
- Company: Join one of the UK's largest pension funds with a strong community focus.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Modern office location with great transport links and a supportive team culture.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Excellent customer service skills and experience in a customer-facing role.
The predicted salary is between 22000 - 29000 £ per year.
Do you have relevant Customer Service experience and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!
About WMPF
WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £20 billion in assets under management.
We are recruiting to a temporary Customer Services Assistant to join our continually growing Pension Services area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.
What the day will look like
- Efficiently and accurately answering customer enquiries received either via phone, letter, email or web communication
- Resolving face to face customer enquiries in our reception area, as and when required
- Completing processes within our pension administration software
- Providing a comprehensive and professional customer service, working flexibly to achieve targets
About you
We are looking for someone with excellent customer service skills, the ability to work efficiently using our IT programmes and proven experience of working in a customer facing environment. You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.
Customer Services Assistant in Birmingham employer: West Midlands Pension Fund
WMPF is an exceptional employer, offering a dynamic work environment within one of the UK's largest pension funds. With a strong focus on employee development and a supportive culture, staff enjoy opportunities for growth while working in a modern office located in Wolverhampton, which boasts excellent transport links. Join us to be part of a dedicated team that values customer service excellence and contributes to the financial security of over 330,000 members.
Contact Details:
West Midlands Pension Fund Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Birmingham
✨Tip Number 1
Get to know the company! Research WMPF and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you would handle them. Role-playing with a friend can help you feel more confident when answering questions in the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Customer Services Assistant role with WMPF.
We think you need these skills to ace Customer Services Assistant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit for our team at WMPF. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at West Midlands Pension Fund
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you resolved issues or went above and beyond for a customer. This will show that you understand the importance of excellent service in a role like this.
✨Familiarise Yourself with the Pension Industry
Since this role is within the pension sector, it’s a good idea to do some research on the basics of pensions and how they work. Being able to speak knowledgeably about the industry will impress your interviewers and demonstrate your commitment to the role.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or manage multiple tasks. Practising your answers can help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm and Flexibility
Employers love candidates who are enthusiastic about the role and willing to adapt. Be sure to express your eagerness to learn and grow within the company, and highlight your ability to work flexibly to meet targets and deadlines.
