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- Tasks: Engage colleagues and customers through creative communications and events.
- Company: Join Midland Metro Ltd, a leader in sustainable urban transport.
- Benefits: Enjoy a competitive salary, 25 days holiday, and free travel for you and your partner.
- Why this job: Make a real impact in connecting communities and enhancing mobility.
- Qualifications: Degree-level education or equivalent experience with strong communication skills.
- Other info: Be part of a supportive team with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £30,000 per annum + Excellent Benefits
Contract: Permanent, Full time
Benefits: MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner
West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly people! With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.
We are now looking for a Communications & Engagement Officer to play a key role in strengthening how we engage with both colleagues and customers ensuring people feel informed, listened to and proud to be part of Metro. This is an exciting opportunity for a confident communicator who enjoys working at the heart of a busy operation, shaping engagement activity and delivering communications that genuinely make a difference.
The Role
As Communications & Engagement Officer, you will own and deliver internal communications for colleagues, while also supporting external and customer engagement activity across the network. You will be responsible for developing engaging content, coordinating events and forums, managing the colleague engagement platform, and supporting communications around service changes, events and operational activity. Working closely with teams across the business, HR and external stakeholders, you will help create a positive, inclusive culture and ensure clear, timely and effective communication at all levels.
As our Communications & Engagement Officer, you will:
- Develop and deliver annual colleague engagement plans and initiatives.
- Create and manage internal communications, including quarterly newsletters and engagement platforms.
- Coordinate colleague engagement activities, forums, and recognition programs.
- Collaborate with HR to drive participation in satisfaction surveys.
- Plan and execute customer communication strategies for service changes, events, and engineering works.
- Produce customer-facing content across the Metro network and represent the organization with external partners and stakeholders.
- Support internal and external engagement events to ensure successful delivery.
- Provide regular performance and engagement reports with actionable recommendations.
- Gather feedback from colleagues and customers to support continuous improvement.
What We’re Looking For
Essential:
- Degree-level education or equivalent experience
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build positive working relationships
- Ability to work independently, use initiative and manage competing priorities
- Confident in tailoring communications to different audiences
- Solution-focused mindset with a proactive, can-do attitude
- High attention to detail and strong organisational skills
- Ability to work collaboratively and demonstrate MML values and behaviours
Desirable:
- Understanding of public transport systems
- Full, clean UK driving licence
Why Join MML
At Midland Metro Ltd, you will be part of a team committed to delivering safe, dependable transport for the region. You will be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact. Apply now and play a vital role in keeping the West Midlands moving.
Communications & Engagement Officer in Wednesbury employer: West Midlands Metro
Contact Detail:
West Midlands Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications & Engagement Officer in Wednesbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at West Midlands Metro. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, bring along examples of your work. Whether it’s a presentation, a newsletter, or a campaign you’ve managed, having tangible proof of your abilities can really make you stand out.
✨Tip Number 3
Prepare for interviews by knowing the company inside out. Research West Midlands Metro’s values, recent projects, and their approach to community engagement. This will not only impress them but also help you tailor your answers to show you’re the perfect fit.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic Communications & Engagement Officer!
We think you need these skills to ace Communications & Engagement Officer in Wednesbury
Some tips for your application 🫡
Show Off Your Communication Skills: As a Communications & Engagement Officer, your writing needs to shine! Make sure your application reflects your excellent written communication skills. Use clear, engaging language that showcases your ability to connect with different audiences.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant experience and how it aligns with the role. Mention specific projects or achievements that demonstrate your ability to engage and communicate effectively.
Be Proactive and Solution-Focused: We love a can-do attitude! In your application, share examples of how you've tackled challenges in previous roles. Show us that you’re not just about identifying problems but also about finding solutions and making things happen.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at West Midlands Metro
✨Know Your Audience
Before the interview, research West Midlands Metro and understand their mission and values. Tailor your responses to show how your skills in communications and engagement align with their goals of connecting communities and enhancing mobility.
✨Showcase Your Communication Skills
As a Communications & Engagement Officer, your ability to communicate effectively is key. Prepare examples of past experiences where you successfully engaged colleagues or customers, and be ready to discuss how you can create impactful content for both internal and external audiences.
✨Be Proactive and Solution-Focused
Demonstrate your proactive mindset by discussing how you've tackled challenges in previous roles. Share specific instances where you identified issues and implemented solutions, especially in communication strategies or engagement activities.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects at West Midlands Metro. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
