Revenue Officer

Salary: £28,814 per annum. Contract: Full-time, Permanent. Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR.

Revenue Officer

Benefits

• MML Pension
• 25 days holiday plus Bank Holidays
• Free travel on Tram & NX Bus for you and your partner

The Role

As a Revenue Officer, you’ll be a visible and professional presence across the Metro network. You’ll help customers with information and advice, encourage the correct purchase and use of tickets, and play a key role in reducing fare evasion. You’ll also act as the face of Midland Metro Limited at events and during times of service disruption, ensuring passengers are well‑informed and supported. This varied role balances customer engagement with revenue protection, ideal for someone confident, calm under pressure, and committed to delivering an outstanding service.

As Our Revenue Officer You Will

• Travel across the Metro network to check tickets, identify fare evasion, and promote ticket purchase before travel.
• Issue Penalty Fare Notices in line with the Midland Metro Penalty Fares Act where appropriate.
• Work with colleagues and partner agencies (including Safer Travel and the British Transport Police) to minimise ticketless travel.
• Provide a reassuring, informative, and friendly point of contact for customers at all times.
• Support during special events (e.g., football matches, concerts) and service disruptions to keep customers informed and reassured.
• Assist with surveys, customer engagement sessions, and marketing campaigns.
• Record accurate information and feedback to supervisors to help improve services.
• Represent MML at community and stakeholder events.

What We’re Looking For

We’re looking for someone with great people skills, confidence, and a proactive attitude. You’ll be passionate about delivering excellent customer service and comfortable dealing with a wide range of people and situations.

Essential Skills & Experience

• Previous experience in a customer‑facing role.
• Strong communication and interpersonal skills.
• Confidence to handle challenging situations calmly and professionally.
• Ability to work independently and as part of a team.
• Numeracy skills and the ability to interpret procedures accurately.
• Flexible attitude to working hours and duties.
• Honesty, integrity, and pride in representing MML in a professional manner.

It Would Be Great If You Had

• Experience in a transport, retail, or hospitality environment.
• An understanding of ticketing or fare structures.
• The ability to gather and analyse information to identify trends.

Training & Development

You’ll receive full training to equip you with the knowledge and confidence to succeed in your role. We’ll also provide ongoing learning and development opportunities to help you grow your career within the organisation.