Product Manager

We're looking for an experienced Product Manager to join a newly established team and play a key role in shaping the digital products and services that support people across the West Midlands. This is an exciting opportunity to take ownership of a portfolio of digital products, with work driven by the Bus Franchising Programme, alongside a longer‑term roadmap of products and services that will transform how customers interact with transport and other public services. From websites and apps that help people plan journeys and purchase tickets, to internal tools and data‑driven services, you'll ensure products are designed around real customer needs and deliver meaningful outcomes. At the heart of the role is being the voice of the customer. You'll understand what customers need, translate insight into product priorities and work collaboratively across Technology they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have. Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region. Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact. Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone. Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands. Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part‑time, flexible, and job share arrangements, so please don't let these factors deter you from applying. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Anonymised Applications. Your uploaded CV won't be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting . Be thorough in each section. It's your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. #J-18808-Ljbffr