West Midlands Combined Authority is seeking a part-time Customer Experience Specialist to welcome customers at Dudley Interchange. You will deliver ticketing and journey planning advice, promote digital self-service, and support operational teams to ensure a safe, welcoming environment.
The role requires strong communication, empathy, and comfort with tablets and ticketing terminals, plus knowledge of local geography and the public transport network.
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Passenger Experience Specialist — Transit Hub in Dudley employer: West Midlands Combined Authority
WMCA is an exceptional employer dedicated to enhancing the West Midlands, offering a collaborative and inclusive work culture where every employee's contribution is valued. With a comprehensive benefits package, including a generous pension scheme, ample annual leave, and opportunities for professional development, employees can thrive both personally and professionally while making a meaningful impact in their community. Located in Birmingham, this role provides a unique chance to engage with diverse stakeholders and lead a team in delivering innovative ERP solutions that drive success across the organisation.
Contact Details:
West Midlands Combined Authority Recruitment Team
