West Midlands Combined Authority seeks a Customer Experience Specialist to welcome and assist customers at Dudley Interchange and other bus stations across the West Midlands. You will provide ticketing guidance, journey planning and support Swift vending operations.
The role requires empathy, strong communication, and comfort working outdoors in a dedicated on-site team. Flexible hours and a 6-week rolling rota are possible, with a focus on delivering a safe, welcoming customer experience.
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Customer Experience Pro - Launching a New Interchange employer: West Midlands Combined Authority
WMCA is an exceptional employer dedicated to enhancing the West Midlands, offering a collaborative and inclusive work culture where every employee's contribution is valued. With a comprehensive benefits package, including a generous pension scheme, ample annual leave, and opportunities for professional development, employees can thrive both personally and professionally while making a meaningful impact in their community. Located in Birmingham, this role provides a unique chance to engage with diverse stakeholders and lead a team in delivering innovative ERP solutions that drive success across the organisation.
Contact Details:
West Midlands Combined Authority Recruitment Team
