Digital Asset Management & Service Catalogue Specialist in Birmingham

We are excited to be recruiting a Digital Asset Management and Service Catalogue Specialist into a brand-new role that will play a key part in transforming how our organisation manages, governs, and delivers digital services. This is a rare opportunity to define best practice and embed structured ways of working from the ground up. Working at the heart of our Technology and Insight / Digital and Data Team, you will support the development of robust asset management processes, creating and maintaining our Service Catalogue, and driving a high-quality, data-driven approach to asset and configuration management. You will collaborate with service owners, digital support teams, and key stakeholders to ensure our catalogue and asset repositories are accurate, accessible, and continuously improving. If you thrive on creating clarity from complexity, enjoy building new processes, and want to play a pivotal role in strengthening our digital foundations, this is the perfect opportunity to make your mark.

What you will be doing:

• Develop and implement formal service management processes, including policies, process flows, and measurement systems to manage the Service Catalogues effectively.
• Deliver dashboards and configurable reports to enable data-driven decision-making.
• Work flexibly and with integrity to meet the needs of the WMCA and Technology and Insight / Digital and Data Team.
• Work closely with service owners, digital and data support staff, and customers to ensure the catalogues meet their needs and accurately represent available services.
• Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution.
• Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services.
• Create, populate and update the Business and Technical Service Catalogue, ensuring alignment with the Request Catalogue.
• Ensure all service information in the catalogue is accurate, up-to-date, and relevant by investigating data sources and ensuring the catalogue reflects the current service landscape.
• Regularly review the catalogues usage and value, seek feedback, and make improvements to its structure, content, and accessibility.
• Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows.
• Oversee the lifecycle of assets, from maintenance to disposal.
• Ensure all assets are correctly configured for lifecycle management, using systems such as MS Intune, Ivanti Neurons, Snow, and FreshService.
• Maintain a central repository for asset and configuration data, ensuring auditability, version control, and hierarchical structuring.
• Verify the accuracy of assigned maintenance plans and use checklists and system-generated reports to confirm correct application.
• Schedule regular inspections and capture evidence to meet statutory and regulatory requirements, ensuring alignment with compliance principles.
• Review non-conformance reports, categorise issues by severity, and assign ownership for resolution.
• Route requests, track progress, and integrate with internal/external suppliers using ServiceDesk and work orders.
• Support automation thresholds and efficiency improvements through workflow configuration and mobile capabilities for field data entry.

What's essential:

• Proven experience as an IT Asset Management Specialist, covering hardware, software licensing, and compliance following the ITAM framework.
• Strong experience in managing software assets, including licensing, compliance, and utilisation.
• Familiarity with tools such as Snow SAM, Microsoft Intune, Endpoint Management, and Office 365/Azure AD/Active Directory/Exchange/M365 is highly valued.
• Strong experience in inventory management and reconciliation of hardware, peripherals, software services, and licences.
• Experience with configuration management databases (CMDB), ensuring all assets are accurately represented, physically present, and compliant with documentation standards.
• Strong experience in managing a Service Catalogue for an organisation or IT team.
• Skilled in identifying, logging, and resolving technical problems with software applications and hardware issues relating to Asset Management and Service Catalogues.
• Strong analytical abilities, effective communication, and the ability to work collaboratively across teams.

Location: The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply:

• Create your Careers Account. Register with your name, email address, and a password.
• Build your Profile. Upload your CV to help populate your career and education details.
• Write your Supporting Statement. Make sure to address each of the required essential criteria.
• Submit your application. Do one final check and once complete, click submit.

Salary and benefits:

• Local Government Pension Scheme.
• 28 days paid annual leave (with an option to purchase more).
• EV car benefit scheme.
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology.
• Discounted shopping with over 2,000 big-name retailers.

Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

Creating an inclusive workplace: WMCA holds diversity accreditations and is committed to interviewing applicants with disabilities who meet all the essential role criteria. We encourage individuals who are passionate about the role and want to make a difference to still apply.