Project Support Officer in Birmingham

Help keep projects on track that make a difference across the West Midlands.

If you're an organised and proactive administrator who enjoys coordinating people, maintaining accurate records and ensuring nothing slips through the cracks, this could be the perfect next step for you.

As a Project Support Officer, you'll provide the administration, governance and coordination support that helps our projects and programmes run effectively. Working across Transport for West Midlands and with external partners, including Local Authorities and funding bodies, you'll be at the centre of project activity, keeping information up to date, coordinating stakeholders and ensuring key actions are progressed.

This role is ideal for someone who enjoys organisation, planning and stakeholder coordination and who takes pride in producing high-quality administration and governance support.

Important: Is this role right for me?

This role is not a Project Manager or Project Officer position.

You will not be responsible for leading projects, managing project budgets, owning project delivery plans or being accountable for project outcomes. Instead, you'll provide the administration, coordination, governance and reporting support that enables projects and programmes to succeed.

We're looking for someone who enjoys:

• Keeping records accurate and up to date
• Managing project documentation
• Coordinating meetings, workshops and stakeholders
• Tracking actions and deadlines
• Maintaining project trackers and reports
• Working with spreadsheets, data and digital systems to keep project information accurate, organised and up to date.
• Producing minutes, briefing papers and governance documentation
• Building strong relationships with a wide range of partners

If you enjoy organising activity and supporting delivery rather than leading projects yourself, we'd love to hear from you.

What you'll be doing

• Providing end-to-end project administration and coordination support across a range of programmes and initiatives
• Maintaining project documentation including action logs, risk registers, project records and governance documentation
• Coordinating meetings, workshops and events involving internal teams, Local Authorities and external stakeholders
• Producing agendas, minutes and action trackers and ensuring actions are followed up
• Supporting the production of reports, briefing papers, committee papers and stakeholder updates
• Maintaining and quality-checking project trackers, spreasheets and performance information, including RAG reporting, to ensure data is accurate and up to date
• Managing SharePoint sites, Teams folders and project records to ensure information is accessible and up to date
• Raising purchase orders and supporting financial administration processes
• Supporting continuous improvement across project and programme management activities

What a typical week might look like

• Chasing project updates from stakeholders for a monthly programme report
• Updating project trackers, risk registers and action logs
• Coordinating a workshop involving representatives from several Local Authorities
• Producing meeting minutes and tracking follow-up actions
• Preparing papers for governance meetings and programme boards
• Monitoring milestones and highlighting potential delays to project leads
• Maintaining performance information and RAG status reports

What we're looking for and what's essential

We need someone who is experienced in providing administration, coordination or support within a project, programme, PMO or operational delivery environment. You’ll know how to maintain project documentation, trackers, action logs, meeting records or performance reports, and be experienced in coordinating multiple meetings, stakeholders, deadlines and competing priorities. You will also be confident in using IT systems and spreadsheets, particularly within Microsoft 365 tools, to organise information, maintain accurate data and support reporting. It's essential you possess the following:

• Business Administration L3
• Ability to co-ordinate complex schedules
• Ability to communicate and support/influence across all levels and roles
• Strong interpersonal and verbal/written communication skills
• Excellent IT skills, including Word, Excel, PowerPoint and Outlook
• Customer and results-oriented, ability to work under pressure whilst maintaining attention to detail and maintaining performance
• Self-motivated and able to perform at high standards with own knowledge and experience whilst seeking to learn and develop further
• A strong relationship builder, engaging with wider colleagues and partner authorities as well as the public, to ensure a seamless coordination and planning of activities.
• Demonstrates a high degree of proactivity and creative thinking when faced with challenges requiring resolution.
• Demonstrates excellent teamwork

For a full list of essential and desirable criteria, please review the JD.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with an an expcation of 2 days a week spent in the office.

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contributionscheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing,andmortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costcomembership through the WMCA.
• Boundlessunlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• EyeCare Scheme,offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters, your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative -We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven -We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive -We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative -We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents

JD - Project Support Officer.docx

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