West Midlands Combined Authority (WMCA) is seeking a Customer Service Advisor to support customers with ticketing, travel enquiries and information across WMCA transport products. This office-based role in Birmingham offers hybrid working and a rota-based shift pattern.
You will handle high volumes of inbound calls, log clear notes, and aim for first-time resolution while delivering accurate information and excellent service to customers across the region.
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Hybrid Transport Customer Service Advisor in Birmingham employer: West Midlands Combined Authority (WMCA)
Join our dynamic team as a Programme Centre of Excellence Specialist, where you will thrive in a supportive and collaborative work culture that values innovation and excellence. We offer comprehensive employee growth opportunities, including professional development and training, all within a vibrant location that fosters creativity and engagement with diverse stakeholders. Experience the unique advantage of being part of a forward-thinking organisation dedicated to making a meaningful impact in the industry.
Contact Details:
West Midlands Combined Authority (WMCA) Recruitment Team
