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- Tasks: Transport patients safely and supportively to treatment centres across the West Midlands.
- Company: Join the West Midlands Ambulance Service, a caring and inclusive NHS Foundation Trust.
- Benefits: Competitive salary, flexible hours, and opportunities for training and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Minimum of 3 GCSEs at Grade C or above; driving experience required.
- Other info: Be part of a supportive team dedicated to patient care and community service.
The predicted salary is between 24465 - 30585 £ per year.
West Midlands Ambulance Service University NHS Foundation Trust is looking to build a reserve pool of caring and committed individuals for our Non-Emergency Patient Transport Services contracts across the West Midlands area for any vacancies that may arise over the next 12 months.
The main purpose of this role is to safely transport patients with varying mobilities to and from treatment centres or other venues as directed. This could include manual handling of patients, the care of patients and assisting patients, as well as driving.
Some patients may need to be carried (including stairs), wheeled in a chair or a stretcher and escorted to and from the vehicle.
The safe transportation of these patients is paramount to the role. This includes securing patients, wheelchairs, stretchers etc in the vehicles.
You will be required to drive a variety of vehicles, including cars, ambulances and other vehicles.
Main duties of the job
The main duties of the job include:
- Carry out required vehicle and equipment checks.
- Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner.
- Work within Contract Specific Quality Standards and ensure a high level of customer care.
- Ensure effective communication with the Control Centre, by telephone or electronic means.
- Transfer patients using equipment and skills specific to individual needs.
- Provide effective care to patients, appropriate to their requirements using available equipment.
- Transport patients safely and considerately, including pre-planned and ad-hoc journeys.
- Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.
- Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc.
- Ensure vehicles and equipment are kept in states of cleanliness and readiness.
- Undertake required training to maintain acceptable standards and quality of care.
- Maintain a current valid driving licence.
- Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.
- Perform other tasks in keeping with the post as required by supervisory staff and managers.
Person Specification
Qualifications
- Good standard of general education with a minimum of 3 GCSEs at Grade C or above (or equivalent) including English or be willing to undertake a level 2 qualification within the first 12 months in post.
Experience
- Experience of working within a public service or customer care environment.
- Experience of driving a variety of vehicles.
Skills
- Full clean manual driving licence (showing no more than 3 points).
We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to creating an inclusive, supportive, and accessible workplace for everyone.
The salary for this role is £24,465 per annum, plus any relevant unsocial hours allowance.
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Non-Emergency Patient Transport Services Person - Reserve Pool employer: West Midlands Ambulance Service
Contact Detail:
West Midlands Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Emergency Patient Transport Services Person - Reserve Pool
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in patient transport. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show your passion! When you get an interview, let your enthusiasm for helping patients shine through. Share personal stories that highlight your commitment to care and safety.
✨Tip Number 3
Be flexible and ready to adapt. The role requires quick thinking and the ability to handle various situations. During interviews, give examples of how you've successfully managed unexpected challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Non-Emergency Patient Transport Services Person - Reserve Pool
Some tips for your application 🫡
Show Your Caring Side: When writing your application, make sure to highlight your caring nature and commitment to patient transport. We want to see how you can make a difference in the lives of our patients, so share any relevant experiences that showcase your compassion and dedication.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This will help us see how you fit into the role without getting lost in unnecessary details.
Tailor Your Application: Make sure to tailor your application to the specific role of Non-Emergency Patient Transport Services Person. Highlight your driving experience, customer care background, and any relevant qualifications. We love seeing applicants who take the time to connect their skills with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our values, which can help you craft a standout application.
How to prepare for a job interview at West Midlands Ambulance Service
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Non-Emergency Patient Transport Services Person. Familiarise yourself with patient handling techniques, vehicle checks, and the importance of customer care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Effective communication is crucial in this role, especially when liaising with the Control Centre and ensuring patient comfort. Prepare examples from your past experiences where you successfully communicated with colleagues or customers, highlighting your ability to convey important information clearly.
✨Demonstrate Your Flexibility
The job requires flexibility in working hours and adapting to various patient needs. Be ready to discuss how you've managed changing situations in previous roles. This could include adjusting your schedule or finding creative solutions to unexpected challenges.
✨Highlight Your Driving Experience
Since you'll be driving a variety of vehicles, it's essential to emphasise your driving experience. Talk about your clean driving record and any relevant training you've completed. If you have experience driving in different conditions or transporting vulnerable individuals, make sure to mention that too!