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- Tasks: Lead VIP tours and deliver keeper experiences while educating guests about wildlife conservation.
- Company: West Midland Safari Park is an award-winning attraction dedicated to wildlife preservation and unique visitor experiences.
- Benefits: Enjoy free admission for family, discounts, online doctor access, counselling services, and free parking.
- Why this job: Join a passionate team in a stunning setting, making a real impact on wildlife awareness.
- Qualifications: Must be confident, customer-focused, and hold a valid Driving Licence; wildlife knowledge is a plus.
- Other info: Flexibility to work weekends and bank holidays is essential; DBS disclosure required.
The predicted salary is between 24000 - 36000 £ per year.
Hours: Up to 30, dependent on the needs of the business
Work pattern: Including weekends, bank holidays and evenings
Duration: Zero Hour Contract
West Midlands Safari Park are currently recruiting for VIP guides to join our team.
The VIP guide team play a key role in raising awareness and knowledge of wildlife conservation to our special very important guests who have booked a variety of VIP experiences. These allow the guests to get a closer and personal view of our amazing animals. The VIP guides also deliver our keeper for the day experiences so the role will also include some husbandry work within our wildlife animal areas.
About you
The role requires someone who is confident, customer focused, motivated and enthusiastic about wildlife conservation and has excellent communication skills. You will require good wildlife knowledge and be confident when interacting with the guests and looking after their needs.
Due to driving in animal restricted areas you will hold a full, valid Driving Licence. You will need to be flexible in your approach to work outside of standard business hours, including weekends and bank holidays.
Due to the sensitive nature of this role the successful applicant will be required to apply for disclosure with the Disclosure and Barring Service (DBS formerly CRB). This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.
Benefits
As well as benefiting from working in a unique and beautiful setting, you\’ll also receive a range of additional perks to employment including:
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Online retailer discount portal.
- Free onsite parking.
What we are
West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world\’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a \’whisker\’ away from lions, tigers and cheetahs.
In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavillion and Cellarz, which play host to weddings, corporate events and social celebrations.
What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime.
Our 200-acre site allows us to do just that, whether you\’re a day guest, wedding guest or overnight guest We create experiences unlike no other, attracting visitors from across the Midlands and beyond.
Our brand and our team members live by our core values. We\’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.
Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
VIP Tour Guide employer: West Midland Safari Park
Contact Detail:
West Midland Safari Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Tour Guide
✨Tip Number 1
Familiarise yourself with the wildlife conservation efforts and specific species at West Midlands Safari Park. Being knowledgeable about the animals and their habitats will not only impress during your interactions but also show your genuine passion for wildlife.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about wildlife topics. This will help you become more confident in delivering information to guests and enhance your ability to connect with them during VIP experiences.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working in roles that require direct interaction with the public. This experience will be invaluable in showcasing your ability to handle various guest needs and ensure a memorable visit.
✨Tip Number 4
Ensure your driving skills are sharp, as you'll need to navigate animal-restricted areas. Consider taking a refresher driving course if necessary, and be prepared to discuss your driving experience during the interview process.
We think you need these skills to ace VIP Tour Guide
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a VIP Tour Guide. Familiarise yourself with wildlife conservation and the specific experiences offered at West Midlands Safari Park.
Tailor Your CV: Highlight relevant experience in customer service, wildlife knowledge, and any previous guiding roles. Make sure to emphasise your communication skills and enthusiasm for wildlife conservation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wildlife and your ability to engage with guests. Mention your flexibility to work outside standard hours and your valid Driving Licence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at West Midland Safari Park
✨Show Your Passion for Wildlife Conservation
Make sure to express your enthusiasm for wildlife conservation during the interview. Share any relevant experiences or knowledge you have about animals and conservation efforts, as this will demonstrate your commitment to the role.
✨Demonstrate Excellent Communication Skills
As a VIP Tour Guide, you'll need to interact with guests regularly. Practice clear and engaging communication techniques, and be prepared to answer questions about the animals and the park. This will show that you're confident and customer-focused.
✨Highlight Your Flexibility and Availability
Since the role requires working weekends, bank holidays, and evenings, be sure to emphasise your flexibility in your availability. Mention any previous experience in similar roles where you had to adapt to varying schedules.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations, such as dealing with difficult guests or ensuring the safety of both guests and animals. Think through potential scenarios and how you would respond effectively.