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- Tasks: Manage guest feedback and enhance visitor experiences at a vibrant safari park.
- Company: Join West Midlands Safari Park, home to exotic animals and thrilling attractions.
- Benefits: Enjoy free park admission, 29 days holiday, discounts, and onsite parking.
- Why this job: Be part of a fun team dedicated to creating unforgettable guest experiences in a unique setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible hours required, including weekends and holidays.
The predicted salary is between 28800 - 43200 £ per year.
Bewdley DY12 1LF, UK
Job Description
Posted Thursday 5 June 2025 at 00:00 | Expires Saturday 5 July 2025 at 23:59
Hours: 37.5 hours per week, 5 days out of 7 Sunday-Thursday or Tuesday-Saturday
Duration: Permanent
Are you passionate about delivering amazing guest experiences and customer satisfaction? West Midlands Safari and Leisure Park currently have an exciting opportunity for a Guest Relations Executive to join our marketing team. In this busy and varied position, you will be responsible for developing and delivering the efficient management of the Park's feedback process, improving guest satisfaction, services and experience. You will work with our marketing team to increase brand awareness, achieve agreed annual visitation, whilst delivering an amazing guest experience.
About you
- We are looking for a passionate, driven and enthusiastic individual with a positive can-do attitude.
- You will be a confident communicator across internal and external platforms with excellent written and verbal skills.
- You will have great attention to detail and at all times maintain a professional and positive manner.
- You will have previous experience in a similar position in a busy customer service environment and be able to demonstrate your ability to generate effective solutions and feedback.
- You will have the ability to manage and prioritise a varied workload whilst meeting set deadlines.
- You will need to be flexible in your approach to working outside of standard business hours, including working weekends, bank holidays and some evenings.
As well as benefiting from working in a unique and beautiful setting, you'll also receive a range of additional perks to employment including:
- Annual pass which gives you and your family and friends free admission and theme park ride wristbands
- 29 days holiday (inclusive of bank holidays) with an additional day after 5 years service
- WMSP reward scheme membership
- Discount in our retail and catering outlets
- Free onsite parking
About us:
West Midlands Safari Park is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods exhibiting hundreds of exotic animal species with close encounters opportunities galore. The 200-acre site includes a wide range of catering and retail outlets, and a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
Application Closing Date - 5th July 2025
Guest Relations - Guest Relations Executive employer: West Midland Safari Park
Contact Detail:
West Midland Safari Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations - Guest Relations Executive
✨Tip Number 1
Familiarise yourself with the West Midlands Safari and Leisure Park's mission and values. Understanding their commitment to guest satisfaction and conservation will help you align your responses during interviews, showcasing your passion for delivering exceptional guest experiences.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to handle feedback and improve guest satisfaction. Be ready to discuss specific situations where you successfully resolved issues or enhanced the guest experience.
✨Tip Number 3
Network with current or former employees of the West Midlands Safari Park. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
✨Tip Number 4
Demonstrate your flexibility and willingness to work outside standard hours by mentioning any relevant experiences in your discussions. Highlighting your adaptability will show that you are a great fit for the dynamic nature of the Guest Relations Executive role.
We think you need these skills to ace Guest Relations - Guest Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and guest relations. Use specific examples that demonstrate your ability to improve guest satisfaction and manage feedback effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention your positive attitude, communication skills, and any previous roles that align with the responsibilities of a Guest Relations Executive.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, problem-solving, and the ability to work under pressure. These are crucial for managing a varied workload and ensuring guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at West Midland Safari Park
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
As a Guest Relations Executive, effective communication is key. Prepare to discuss how you've successfully communicated with both customers and team members in the past, highlighting your written and verbal skills.
✨Highlight Problem-Solving Abilities
Be ready to provide examples of how you've handled challenging situations or feedback in a busy customer service environment. This will showcase your ability to generate effective solutions and improve guest satisfaction.
✨Emphasise Flexibility and Adaptability
Since the role requires working outside standard hours, mention your willingness to be flexible with your schedule. Share any past experiences where you adapted to changing demands or worked during weekends and holidays.
