At a Glance
- Tasks: Deliver outstanding service to guests at our luxury Safari Lodge.
- Company: Join the award-winning West Midlands Safari Park team.
- Benefits: Enjoy free park admission, discounts, and 24-hour online doctor access.
- Other info: Flexible shifts with great career growth in a vibrant environment.
- Why this job: Be the face of unforgettable experiences for our guests.
- Qualifications: Hospitality experience, strong communication skills, and a valid driving licence.
The predicted salary is between 20000 - 25000 € per year.
Posted Tuesday 5 May 2026 at 00:00 | Expires Friday 5 June 2026 at 23:59
Hours: Continental shifts - 4 x 11 hour shifts including days and nights, followed by 4 days off. Work Pattern includes evenings, weekends, nights and bank holidays. Duration: Permanent.
West Midlands Safari Park is currently sourcing candidates for the role of Guest Services Host. The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience. This varied and exciting role will require the successful candidates to liaise with potential and confirmed guests by undertaking a range of reception and administrative activities. The role will also conduct a variety of physical guest preparation duties including food, luggage and guest transfers, and be on hand to assist with any other additional guest requests.
About You
As a Guest Services Host you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression. Your previous experience in a hospitality or accommodation setting will mean you are a people person. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service. You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation and administrative skills and enjoy using technology to ensure a more seamless guest experience. You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service. Due to needing to drive guests into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.
You will also receive a range of additional perks to employment including:
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 20% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
What We Are
West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well as beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out. In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs. In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavilion and Cellarz, which play host to weddings, corporate events and social celebrations.
What We Do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond. Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Guest Services Runner in Bewdley employer: West Midland Safari Park
West Midlands Safari Park is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering unforgettable experiences to our guests. With flexible shift patterns, comprehensive benefits including free park access for family and friends, and opportunities for personal growth through training, we ensure our employees feel valued and supported. Join us in a unique environment that combines wildlife conservation with hospitality, making every day at work an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Runner in Bewdley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Midlands Safari Park. Familiarise yourself with their mission and values, and think about how your experience aligns with their goals. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can make guests feel like VIPs. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress the part! Even though it’s a casual environment, looking smart and presentable can make a great first impression. Choose an outfit that reflects your professionalism while still being comfortable enough for a busy day at the park.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Guest Services Runner in Bewdley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, you’ll be the face of our guest experience!
Tailor Your Application:Make sure to tailor your application to the Guest Services Runner role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that match what we’re looking for, like strong communication and organisation.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without too much fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at West Midland Safari Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Runner role. Familiarise yourself with the key responsibilities, such as guest interactions and administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Guest Services Host, you'll be the face of the park. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you made guests feel valued and how you handled any challenges with grace.
✨Be Ready for Shift Work Questions
Since this role involves rotating shifts, be prepared to discuss your flexibility and willingness to work evenings, weekends, and bank holidays. Share any previous experience you have with shift work and how you manage your time effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Think of specific instances where your keen eye for detail has improved a guest's experience or streamlined a process. This will show that you understand the importance of delivering a high-quality service.
