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- Tasks: Deliver outstanding service to guests at our luxury Safari Lodge.
- Company: Join the award-winning West Midlands Safari Park team.
- Benefits: Enjoy free park access, discounts, and 24-hour online doctor services.
- Why this job: Be the first and last impression for guests, creating unforgettable experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a valid driving licence.
- Other info: Flexible shifts with opportunities to work in a unique wildlife environment.
The predicted salary is between 1300 - 1800 £ per month.
Guest Service Reception Hours: Continental shifts - 4 x 11 hour shifts including days and nights, followed by 4 days off. Work pattern: Includes evenings, weekends, nights and bank holidays (9am-8pm). Duration: Fixed Term (12m MAT Cover).
West Midlands Safari Park is currently sourcing candidates for the role of Guest Services Host. The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience. This varied and exciting role will require the successful candidates to liaise with potential and confirmed guests by undertaking a range of reception and administrative activities. The role will also conduct a variety of physical guest preparation duties including food, luggage and guest transfers, and be on hand to assist with any other additional guest requests.
About you
As a Guest Services Host you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression. Your previous experience in a hospitality or accommodation setting will mean you are a people person. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service. You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation and administrative skills and enjoy using technology to ensure a more seamless guest experience. You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service. Due to needing to drive guests into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.
Benefits
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
- 35% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Free onsite parking.
What we are
West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well as beautiful walking trails, allowing guests to experience up close encounters with hundreds of exotic animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out. In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffe, rhino and red panda, or sleep just a ‘whisker’ away from lions, tigers and cheetahs. In addition, the park is home to three incredible venues – Spring Grove House, Treetops Pavilion and Cellarz, which play host to weddings, corporate events and social celebrations.
What we do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate and leave memories to last a lifetime. Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond. Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences. Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Guest Services Reception - MAT Cover in Bewdley employer: West Midland Safari Park
Contact Detail:
West Midland Safari Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Reception - MAT Cover in Bewdley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Midlands Safari Park. Understand their mission and values, and think about how your experience aligns with their goal of creating unforgettable experiences for guests.
✨Tip Number 2
Practice your people skills! Since you'll be the first and last point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident in delivering that top-notch customer service they’re looking for.
✨Tip Number 3
Be flexible and show it! Highlight your willingness to work those continental shifts during your interview. Share examples of times when you've adapted to changing schedules or gone the extra mile to meet guest needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the West Midlands Safari Park team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Reception - MAT Cover in Bewdley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, you’ll be the first point of contact for our guests, so a friendly tone can go a long way.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for people who can make our guests feel like VIPs, so share specific examples of how you’ve gone above and beyond in previous roles.
Be Detail-Oriented: Attention to detail is key in this role! When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to providing outstanding service, which is exactly what we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at West Midland Safari Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Host role. Familiarise yourself with the specific duties mentioned in the job description, such as liaising with guests and handling their requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Guest Services Host, you'll be the first and last point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. Highlight your ability to make guests feel valued and special.
✨Flexibility is Key
This role involves working various shifts, including nights and weekends. Be ready to discuss your availability and willingness to adapt to the shift patterns. Showing that you're flexible and committed to providing continuous guest service will impress the interviewers.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Think of instances where your meticulous nature has positively impacted guest experiences. Whether it's ensuring a room is perfectly prepared or anticipating guest needs, share these stories to illustrate your dedication to quality service.
