Hours: 30 hours per week
Closing date: 11-09-2026 23:59
WMRSASC reserves the right to close this vacancy early if a suitable candidate is identified or a sufficient number of applications are received.
This is an opportunity to use your skills, experience and expertise to contribute to an organisation that makes a positive difference to the people and communities it serves.
About the role
The Counselling Navigator Assistant is a key administrative and client support role within WMRSASC's Counselling Service. You will play an important part in ensuring individuals can access support in a timely, professional and compassionate way.
- Support the administration of counselling services, including appointment management, correspondence, record keeping and data entry.
- Manage referrals, enquiries and service access requests.
- Support the accurate collection and recording of monitoring and performance information.
- Liaise with service users, colleagues and partner agencies as appropriate.
- Maintain accurate and confidential records in line with organisational procedures.
- Contribute to the smooth operation and continuous improvement of the counselling service.
About You
We are looking for someone who is organised, empathetic and professional, with excellent administrative and communication skills. You will be comfortable handling sensitive information and supporting individuals accessing specialist services.
Essential Requirements
- Experience of working in a role involving administration, client contact and accurate record keeping.
- Experience of managing enquiries, appointments, referrals, waiting lists or service access.
- Experience of working with confidential and sensitive information.
- Ability to communicate sensitively and professionally with people accessing services.
- Ability to prioritise workload, manage competing demands and meet deadlines.
- Good IT skills, including Microsoft Office, email and databases.
- Empathy, sensitivity and a non-judgemental approach.
- Commitment to equality, diversity, inclusion and anti-discriminatory practice.
Desirable
- Experience of working within a health, social care, education, charity or community setting. cite turn24search1
- Understanding of the impact of trauma, sexual violence and abuse. cite turn24search1
- Experience of working with individuals who have experienced trauma, abuse, mental health challenges or other difficult life circumstances. cite turn24search1
- Safeguarding training or awareness. cite turn24search1
What We Offer
WMRSASC is committed to supporting and valuing its staff. We offer:
- Hybrid and flexible working
- 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years' service
- 5% employer pension contribution
- Benenden Health Scheme
- Accredited training and development opportunities
- Regular supervision and support
Safeguarding
WMRSASC is committed to safeguarding and promoting the welfare of children, young people and adults. All staff and volunteers are expected to share this commitment. This role is subject to a satisfactory Enhanced DBS check. cite turn24search1
Equality, Diversity and Inclusion
As an equal opportunities employer, WMRSASC is committed to creating a diverse and inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. cite turn26search1
My only further suggestion is to include a short sentence near the top such as:
Previous experience in the sexual violence sector is not essential. Training and support will be provided to the successful candidate.
Counselling Navigator Assistant in Worcester employer: West Mercia Rape & Sexual Abuse Support Centre
West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is an exceptional employer dedicated to making a meaningful impact in the community. With a strong commitment to diversity and inclusion, WMRSASC offers a supportive work culture where trustees can contribute to vital change while receiving comprehensive training and development opportunities. Joining our board at this transformative time means being part of a passionate team focused on reducing sexual violence and enhancing support services across Worcestershire, Herefordshire, and Shropshire.
Contact Details:
West Mercia Rape & Sexual Abuse Support Centre Recruitment Team
