At a Glance
- Tasks: Support survivors of sexual violence by managing appointments and guiding them to essential services.
- Company: Join WMRSASC, a compassionate organisation dedicated to helping those in need.
- Benefits: Flexible working, 26 days leave, training opportunities, and supportive team environment.
- Other info: Previous experience in the sector is a plus, but training will be provided.
- Why this job: Make a real impact in people's lives while developing your administrative skills.
- Qualifications: Organised, empathetic, with strong communication and IT skills.
The predicted salary is between 21120 - 21120 £ per year.
Join WMRSASC as a Counselling Navigator Assistant and become the vital link that helps survivors of sexual violence access life-changing support. You will be the compassionate first point of contact, guiding people through their journey to recovery.
About the role
As our Counselling Navigator Assistant, you will play a crucial part in ensuring individuals can access support in a timely, professional and compassionate way. Working within a dedicated and supportive team, you will be responsible for the smooth administration that makes our counselling service possible.
What you will be doing:
- Support counselling service administration including appointment management, correspondence and record keeping
- Manage referrals, enquiries and service access requests
- Collect and record monitoring and performance information accurately
- Liaise with service users, colleagues and partner agencies
- Maintain accurate and confidential records following organisational procedures
- Contribute to continuous improvement of the counselling service
About you
We are looking for someone who is organised, empathetic and professional, with excellent administrative and communication skills. You will be comfortable handling sensitive information and supporting individuals accessing specialist services.
- Experience of working in a role involving administration, client contact and accurate record keeping
- Experience of managing enquiries, appointments, referrals, waiting lists or service access
- Experience of working with confidential and sensitive information
- Ability to communicate sensitively and professionally with people accessing services
- Ability to prioritise workload, manage competing demands and meet deadlines
- Good IT skills, including Microsoft Office, email and databases
- Empathy, sensitivity and a non-judgemental approach
- Commitment to equality, diversity, inclusion and anti-discriminatory practice
Previous experience in the sexual violence sector is desirable but not essential. Training and support will be provided to the successful candidate.
What We Offer
WMRSASC is committed to supporting and valuing its staff. We offer:
- Hybrid and flexible working
- 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years' service
- Accredited training and development opportunities
- Regular supervision and support
Safeguarding
WMRSASC is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. Relevant pre-employment checks, including a Disclosure and Barring Service (DBS) check where required for the role, will be undertaken. Any offer of employment will be conditional upon the satisfactory completion of these checks.
Equality, Diversity and Inclusion
As an equal opportunities employer, WMRSASC is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not discriminate on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.
Ready to make a real difference in people's lives? Your administrative skills and compassionate approach could be exactly what someone needs to take their first step towards healing.
Counselling Navigator Assistant in Worcester employer: West Mercia Rape and Sexual Abuse Crisis Support Centre
At West Mercia Rape and Sexual Abuse Crisis Support Centre, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development in the field of trauma-informed care. Located in Worcester, our team enjoys a flexible hybrid working model, allowing for a healthy work-life balance while contributing to vital training initiatives that empower professionals in addressing sexual violence and abuse.
Contact Details:
West Mercia Rape and Sexual Abuse Crisis Support Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counselling Navigator Assistant in Worcester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at West Mercia Rape and Sexual Abuse Crisis Support Centre.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from West Mercia Rape and Sexual Abuse Crisis Support Centre!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like West Mercia Rape and Sexual Abuse Crisis Support Centre, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at West Mercia Rape and Sexual Abuse Crisis Support Centre or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Counselling Navigator Assistant in Worcester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to West Mercia Rape and Sexual Abuse Crisis Support Centre:Before hitting send, make sure to tailor your application specifically to West Mercia Rape and Sexual Abuse Crisis Support Centre! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at West Mercia Rape and Sexual Abuse Crisis Support Centre
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
