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- Tasks: Provide top-notch technical support and help build safer communities.
- Company: Join West Mercia Police and make a real difference.
- Benefits: 28 days annual leave, health perks, and discounts on electric vehicles.
- Why this job: Be part of a team that supports victims and cuts crime.
- Qualifications: Experience in ICT services and a passion for customer service.
- Other info: Hybrid working model with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims. The main purpose of the role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
The Specialist Technical Support Level 4 (Infrastructure) role is a hybrid (mix of home & office working) role.
This is a CV only process – please ensure your employment history is up to date.
The role attracts a 5% market supplement based on the base annual salary (this is reviewed yearly in March. Next review March 2027).
Candidates must have been resident in the UK for the last 5 years to meet the vetting level required for the post.
- Exchange (cloud and on-prem)
- SharePoint
- Windows Server & Active Directory
- Certificate Services
- Identity and Access Management
- PowerShell
- SAN Storage
- VMware
- Backup, Disaster Recovery and High Availability
- Zscaler
Certifications:
- AZ-104
- AZ-140
- ITIL Foundation
Why work for us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk.
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process. We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
*Photo ID will be required at interview.
Specialist Technical Support Level 4 (Infrastructure) in Worcester employer: West Mercia Police
Contact Detail:
West Mercia Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 4 (Infrastructure) in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West Mercia Police on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Exchange, SharePoint, and all those other tech tools mentioned in the job description. We want you to shine!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about contributing to West Mercia Police’s mission. Your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that Specialist Technical Support role!
We think you need these skills to ace Specialist Technical Support Level 4 (Infrastructure) in Worcester
Some tips for your application 🫡
Keep Your CV Up to Date: Make sure your CV is current and highlights all relevant experience, especially in technical support and ICT services. We want to see how your skills align with the role, so don’t skip any important details!
Tailor Your Application: When applying, customise your CV to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show us you’re a perfect fit for the Specialist Technical Support Level 4 role.
Showcase Your Technical Skills: Highlight your expertise in areas like Exchange, SharePoint, and VMware. We’re looking for candidates who can provide top-notch support, so make sure we see your technical prowess right away!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered promptly.
How to prepare for a job interview at West Mercia Police
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Exchange, SharePoint, and Windows Server. Be ready to discuss your experience with these technologies and how you've used them to solve problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves providing high-level support to both internal and external customers, prepare examples of how you've delivered excellent customer service. Think about specific situations where you went above and beyond to help someone.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical issues or customer complaints. Practise articulating your thought process and problem-solving skills clearly, as this will demonstrate your ability to think on your feet.
✨Familiarise Yourself with the Organisation
Research West Mercia Police and understand their mission and values. Being able to align your answers with their goals will show that you're genuinely interested in the role and the impact you can make within the team.