At a Glance
- Tasks: Provide top-notch technical support and supervise team members in a dynamic environment.
- Company: Join West Mercia Police and make a real difference in your community.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Be part of a diverse team that values your skills and perspective.
- Qualifications: CCNA Certification and experience in network support required.
The predicted salary is between 37035 - 45265 £ per year.
You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
The main purpose of the Specialist Technical Support - Level 3 (Network) role will be working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
- CCNA Certification
- Routing and Switching
- VPN Remote Access Solutions
- Security Awareness
- Citrix NetScaler
- Zscaler
- SDWAN
- Web Proxies
- VMWare/Hyper-V
The Specialist Technical Support - Level 3 (Network) role is a hybrid (mix of home & office working).
The base salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027).
Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post.
The closing date for this post is 12 noon on Friday 4th September 2026.
Why work for us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card - over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired).
Specialist Technical Support – Level 3 (Network) in Worcester employer: West Mercia Police
West Mercia Police is an excellent employer, offering a unique opportunity for a Business Intelligence Developer to make a meaningful impact on community safety through innovative data insights. With a supportive hybrid work culture, generous benefits including 28 days of annual leave, and a strong commitment to diversity and inclusivity, employees are empowered to grow professionally while contributing to the greater good.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Technical Support – Level 3 (Network) in Worcester
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including West Mercia Police, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through West Mercia Police
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at West Mercia Police. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Specialist Technical Support – Level 3 (Network) in Worcester
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at West Mercia Police insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to West Mercia Police that you’re committed to staying ahead in the game.
How to prepare for a job interview at West Mercia Police
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at West Mercia Police to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at West Mercia Police.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
