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- Tasks: Supervise and support the Deskside Support and Engineering Services team to enhance ICT services.
- Company: Join West Mercia Police and make a real difference in community safety.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Why this job: Be part of a team that cuts crime and supports victims while developing your skills.
- Qualifications: Experience in technical support and team supervision is essential.
- Other info: Flexible working options available; we embrace diversity and encourage all to apply.
The predicted salary is between 30000 - 40000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
The main purpose of the role is to work as a member of the Deskside Support and Engineering Services team providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
To be responsible for the day-to-day supervision of the team, split between the Deskside Support and Engineering Services teams. Overseeing the daily work processes undertaken by these individuals and support their continual professional development.
This is a CV only process – please ensure your employment history is up to date. Candidates must have been resident in the UK for the last 5 years to meet the vetting level required for the post. The closing date for this post is 12 noon on Friday 24th April 2026.
Why work for us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired).
Senior Specialist Deskside & Engineering Services (Radio) in Worcester employer: West Mercia Police
Contact Detail:
West Mercia Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist Deskside & Engineering Services (Radio) in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West Mercia Police on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and team supervision. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've supported team members in their professional development. Highlighting your experience in guiding others can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the West Mercia Police team.
We think you need these skills to ace Senior Specialist Deskside & Engineering Services (Radio) in Worcester
Some tips for your application 🫡
Keep Your CV Up to Date: Make sure your CV is current and highlights your relevant experience. We want to see how your skills align with the Senior Specialist role, so don’t forget to include any technical support or supervisory experience you have!
Tailor Your Application: Don’t just send a generic CV! Tailor it to reflect the specific requirements of the Deskside Support and Engineering Services role. Show us how your background makes you a perfect fit for our team at West Mercia Police.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, make sure to highlight any experiences where you've gone above and beyond to help customers, both internal and external. We love seeing that dedication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at West Mercia Police
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ICT services and support. Familiarise yourself with the specific applications and equipment used by West Mercia Police, as well as any recent developments in the field. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team or supported colleagues in their professional development. Highlighting these experiences will demonstrate your capability to manage and motivate others.
✨Customer Service Focus
This position is all about providing excellent customer service. Be ready to share specific instances where you've gone above and beyond for customers, whether internal or external. Emphasising your commitment to quality service will resonate well with the interviewers.
✨Embrace Diversity and Inclusion
West Mercia Police values diversity and inclusivity, so be sure to express your understanding and appreciation for these principles. Share any experiences you have working in diverse teams or how you’ve contributed to creating an inclusive environment. This will align you with their organisational values.