Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch ICT support and services for West Mercia Police.
- Company: Join a dedicated police staff team making a real difference in community safety.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a mission to cut crime and support victims while developing your skills.
- Qualifications: Must have lived in the UK for the last 5 years for vetting.
The predicted salary is between 30000 - 40000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
Responsibilities
- The Deskside Support & Engineering Services Lead role is to manage the work of engineers within the Deskside Support and Engineering Services Teams, ensuring an efficient and effective Customer Service and a quality end‑to‑end ICT Service for West Mercia Police.
- Provide end users with support, maintenance and administration within the organization’s deskside environment to both internal and external customers.
- Respond to and resolve incidents involving ICT services, systems and related equipment used at the workplace, such as CCTV, interview recorders, network, cabling, hardware and software (voice, data, and computer), laptops, mobile devices, PCs, audio & visual equipment, radios, etc.
Qualifications
- Residence in the UK for the last 5 years to meet the required vetting level.
Benefits
- 28 days annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network, and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on electric vehicles and cycle‑to‑work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
Equality & Inclusion
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Deskside Support & Engineering Services Lead in Worcester employer: West Mercia Police
Contact Detail:
West Mercia Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support & Engineering Services Lead in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West Mercia Police on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT services and customer support. We should also think of examples from our past experiences that highlight our problem-solving skills and teamwork.
✨Tip Number 3
Showcase our passion for community service! In interviews, we can mention how our skills can help build safer communities and support victims, aligning with the mission of West Mercia Police.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Deskside Support & Engineering Services Lead in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Deskside Support & Engineering Services Lead role. Highlight any previous experience in customer service and ICT support, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting communities and how your background makes you a great fit for our team. Keep it concise but engaging – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at West Mercia Police
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific technologies mentioned in the job description, like CCTV systems and various ICT services. Brush up on your knowledge of hardware and software troubleshooting, as you might be asked to solve a problem on the spot.
✨Showcase Your Leadership Skills
As a Deskside Support & Engineering Services Lead, you'll be managing a team. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and ensure quality service delivery.
✨Understand the Organisation's Mission
Familiarise yourself with West Mercia Police’s goals and values. Be ready to discuss how your role contributes to cutting crime and building safer communities. This shows that you’re not just interested in the job, but also in making a difference.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a critical incident involving ICT services. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and customer service focus.